Business Systems Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Business Systems Analyst located in Guadalajara, North Campus.

The Business Systems Analyst role will be responsible for post-deployment troubleshooting, root cause analysis, and technical coordination of factory operation solutions in production environment.

What a typical day looks like:

• Provide technical support and troubleshooting for ARCH applications in production.
• Monitor and resolve tickets through the Standard SNC model.
• Determine whether issues can be resolved via configuration changes or require deeper code fixes.
• Physical and technical support for the main elements of the IT services.
• Coordinate with vendors and communicate updates to internal teams.
• Investigate production logs, error traces, and user-reported symptoms
• Compile RCA reports and recommend preventive measures
• Document findings, FAQs, and guides for future reference.
• Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases.
• Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications.
• Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
• Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities.

The experience we’re looking to add to our team:

•  BA/BS degree.
• Advanced English level.
• Strong knowledge of SQL for data querying and analysis.
• Flexible availability for working hours.
• 3+ years in a technical support role, providing hands-on assistance and problem resolution.
• Previous experience working with troubleshooting & problem solving with Hardware / Software & connectivity.
• ITIL Foundation Certification (nice to have)
• Strong knowledge at technical writing.
• Good communication skills.
• Ability to work in cross-functional teams.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

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ITFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).