Service & Maintenance Operations Manager

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

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Job Summary

Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies.

Anord Mardix have an exciting opportunity for a Service & Maintenance Operations Manager, based remotely in the UK. In this role, you will manage all service and maintenance operations, leading a team of operations staff based in Kendal, managing over 100 service contracts across the EMEA region.   

What a typical day looks like:

• Monitor and report progress and performance of Service and Maintenance works throughout EMEA
• Implement appropriate KPI’s which demonstrate the performance of the business from a Profit & Loss, SHEQ, Customer Satisfaction, Workload Forecasting and Resource Loading perspective etc.
• Identify improvements and develop ways of working for service and maintenance contracts
• Measure costs and drive changes needed
• Evaluate equipment used and the effectiveness, making recommendations as necessary
• Evaluate potential software to drive improvements and change
• Work with the Head of CPS Sales to identify potential growth of the service and maintenance operations
• Ensure all CPS works are planned accordingly
• Manage and oversee service contract reviews
• Make yourself aware of and ensure compliance with all the Company’s applicable management systems, policies, and procedures
• Driving the efficiency and effectiveness of service contracts
• Review project costs against time spent onsite
• Sign Off Subcontractor Cost Tables and carry out Subcontractor cost reviews

The experience we’re looking to add to our team:

• Proven leadership experience in a service and maintenance-based role
• Understanding of the critical power industry would be advantageous
• Strong track record of delivering multiple contracts varying in value, in excess of £1 Million  
• Excellent planning and organisational skills
• Effective communicator with strong stakeholder management and client-facing experience
• Willingness to travel across the EMEA region as needed
• Must hold UK driving license
• What you’ll receive for the great work you provide:
• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:
• A merit-based annual pay review

• Enhanced Annual Leave

• Employee recognition scheme and long service awards

• Referral Bonus

• Volunteer Days

• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year

• Sick Pay Scheme

• Cycle to Work scheme

• Enhanced Maternity/Paternity Leave

• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to
• Access to various discount programs (including food, activities, gym memberships etc.)
• Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On-site trained Mental Health First Aiders

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.

Th10

#Li-Tonyhynes

Job Category

Production Engineering

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).