Program Management Specialist, Records Management and Business Continuity

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The Global Technology and Operations (GTO) team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.  

Your Team & Role

The Program Management Specialist will support the governance and implementation of Records Management and Resiliency/Business Continuity (BC) programs within their assigned area, ensuring alignment with Enterprise Standards.

Prudential’s Records and Information Management (RIM) Program ensures records are properly maintained, preserved, and disposed of in compliance with internal policies and external regulations. The Enterprise Resiliency/Business Continuity Program develops and maintains strategies to minimize loss and ensure continuity of operations during and after disruptive events.
 

Here is What You Can Expect on a Typical Day

In partnership with the Program Manager, coordinate program deliverables and serve as the primary point of contact for business/functional area Administrators, Coordinators, and Planners. Responsibilities include:
• Developing, documenting, and enhancing program processes and procedures.
• Supporting communication, awareness, engagement, and training initiatives.
• Providing guidance and subject matter expertise to stakeholders and program participants.
• Collaborating with stakeholders across Technology, Privacy, Law, Vendor Governance, Risk, and other functions to meet enterprise requirements and support operational and growth initiatives.
• Supporting annual attestation and quality review processes.
• Producing program metrics and reports.
• Build and maintain interactive BI dashboards
• Managing execution of key program components, including:
• Disposition of structured and unstructured electronic data.
• Offsite records storage management (inventory reviews, billing, access, disposition, certificates of destruction).
• Retention schedule reviews and maintenance.
• Records Hold Order process support.
• Business Continuity (BC) Plan and Business Impact Analysis (BIA) creation, review, and updates.
• BC and application testing coordination and participation. Coordinate and manage business continuation tests and/or exercises; partner with stakeholders to ensure quality and effectiveness
• Third Party Risk Management and Vendor Governance due diligence support.
• Organizational change assessments to ensure continuity of records and BC responsibilities during terminations, transfers, and reorganizations.
• Partnership with Enterprise BC to assess and refine recovery strategies based on changes in business operations, technology, and risk environment.

The Skills & Expertise You Bring

• • Bachelor’s degree in business, technology, or a related field.
• • 3–5 years of experience in Technology, Business Continuity, Records Management, Information Governance, Data Management, Business Analysis, Risk Management, or a related field.
• • Experience in a large corporate environment; financial services experience is a plus.
• • Familiarity with Records Management and Resiliency/BC principles and practices, including external regulations, and cyber risk mitigation.
• • Experience working with structured and unstructured data and applications.
• • Ability to work independently with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
• • Tech-savvy with strong collaboration and teamwork skills.
• • Strong communication, organizational, analytical, and project management skills.
• • Self-motivated, innovative thinker with strong problem solving skills.
• • Strong control and risk awareness.
• • Proficient in Microsoft Office; Power BI experience is a plus.

You’ll Love Working Here Because You Can 

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you. 

What We Offer You:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $92,400.00 to $137,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 
• 401(k) plan with company match (up to 4%). 

• Company-Funded Pension Plan.

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. 

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.