Sales Operations Analyst I - Bulgaria

Sales Operations Analyst I - Bulgaria

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Job Description Summary:

The Sales Operations Analyst I is a key member of Global Commercial Operations, specializing in advanced reporting, Salesforce data management, and dashboard development (Salesforce, BI, Tableau) reporting directly into the Sr. Sales Operations Manager. This role requires exceptional Excel skills for data analysis and visualization. You will be responsible for supporting ICON Business Unit Requests and a wide range of sales reporting needs across the organization, with a strong focus on identifying opportunities for process and performance optimization.

Key Responsibilities:

• Excel Excellence: Utilize advanced Excel skills (including formulas and pivot tables) to analyze and visualize sales data.
• Salesforce Data Management: Maintain, optimize, and ensure the integrity of Salesforce data for accurate reporting and analytics.
• Dashboard Development: Design, build, and enhance dashboards in Salesforce, Tableau, and other BI tools to deliver actionable insights to sales and commercial leadership.
• Reporting: Develop, automate, and distribute recurring sales reports (weekly, monthly, quarterly) covering performance by service area, pipeline status, and win/loss analysis.
• ICON Business Unit Requests: Support and manage requests from ICON Business Units, ensuring timely and accurate delivery of data, reports, and insights.
• Sales Analytics: Analyze sales results against targets, identify trends, and provide recommendations to improve performance.
• Opportunity Management: Support the compilation and analysis of the Weekly Opportunities Roadmap and manage RFP targets.
• Forecasting: Collaborate with commercial and operational leaders to create and refine service area forecasts.
• Optimization: Proactively identify areas for process improvement and optimization within sales operations, reporting, and data management.
• Ad-hoc Analysis: Respond to ad-hoc sales reporting and data requests from across the enterprise.

Education & Experience:

• Bachelor’s Degree (or local equivalent) in a related field, or equivalent experience.
• Proven experience in sales operations, business analytics, or a similar role preferred.
• Advanced proficiency in Microsoft Excel is essential.
• Experience with Salesforce (reporting, dashboards, data management), Tableau and/or other BI dashboard tools is highly desirable.

Skills & Competencies:

• Excel Mastery: Advanced knowledge of Excel, including pivot tables and advanced formulas.
• Salesforce Expertise: Strong skills in Salesforce reporting and dashboard creation.
• Excellent analytical, presentation, and communication skills, with the ability to translate data into actionable insights.
• Ability to work cross-functionally and influence stakeholders at all levels.
• Comfortable working in a matrix environment and navigating ambiguity.
• Commercially astute, with a problem-solving mindset, attention to detail, and a focus on continuous improvement and optimization.

Benefits Of Working In Icon:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.  In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

What Icon Can Offer You:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

• Life Assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply