Media Sales Support Representative

Job Description

About This Position:

Reuters is seeking a talented and experienced Media Sales Support Representative to join our Sales Support team in Gdansk. Reuters Agency is a high growth, diversified business in the heart of the world’s largest news organization. Our mission is to be the definitive destination for global intelligence that powers smart decisions. We provide news with impact on people, businesses and markets around the world and serve millions of globally minded individuals and professionals seeking insight and context.

The Media Sales Support Representative role is accountable for supporting the Reuters Sales organization on general sales-related matters, business policy and procedural issues.

About The Role

As our Media Sales Support Representative, you will:

• Serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures and assist in problem solving on all issues
• Permission prospective clients for trials
• Complete and update regulatory documentation for governmental clients
• Support for administrative tasks relating to order fulfilment (new sales, cancellations, renewals etc.)
• Input billing information (i.e. products, pricing, billing address etc.) into relevant systems, supporting the quote to billing processes
• Escalate and follow up on client’s billing and invoicing issues
• Maintaining client data (such as contacts, addresses, service changes etc.) in relevant systems
• Ensure pipeline accuracy and support monthly forecast processes
• Engage with Commercial Policy team to support contract fulfilment and compliance
• Responsible for ensuring procedure changes are supported, implemented and followed to maximize efficiency, delivering quality services to customers for all order to cash processes
• Train, interact and provide analytics (usage) with customers (via phone, email) on an as-needed basis.
• Share best practices and knowledge related to new products, sales process best practices
• Provide logistical support for regional sales meetings and other events as needed.

About You:

To be our Media Sales Support Representative, you will likely have:

• Language skills: Fluent in English and Italian is a must
• Working knowledge of Italian commercial and compliance documentation, including e-invoicing (FatturaPA via SDI), DDTs, credit/debit notes, PEC communications, digital signatures/timestamps, and common fiscal identifiers (P.IVA, CF); able to review for accuracy and compliance
• At least 3 years of experience in a business operations, sales support, order management, or customer service function
• Demonstrated project management experience leading cross-functional initiatives from initiation to delivery
• Proficiency with project management methodologies (Agile/Waterfall) and tools (e.g., Jira, Asana, Smartsheet, Microsoft Project)
• Experience with Salesforce; SAP a plus
• Strong communication skills (written, oral, presentation)
• Organizational, prioritization, attention to detail, and high degree of accuracy is a must
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues
• Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
• Customer-oriented
• Ability to work in a team environment as well as independently
• Comfort with working in a complex and dynamic environment, juggling multiple priorities, and interacting across levels and functions

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country