Implementation Lead

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our dynamic team as an Implementation Lead and become the strategic bridge between cutting-edge technology solutions and client success. You'll lead high-impact implementations for enterprise clients, coordinating project teams of approximately 10 professionals through complex system transitions while ensuring exceptional delivery quality.


This role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry.


This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. The ability to travel is required.

• What You'll Do
• Strategic Project Leadership & Client Partnership
• Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects
• Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions
• Establish and maintain client-specific success criteria for long-term relationship excellence
• Identify and mitigate risks to client satisfaction while developing proactive resolution strategies

Methodology Excellence & Team Coordination

• Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance
• Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts
• Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership

Stakeholder Management & Solution Optimization

• Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions
• Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions
• Control project scope based on contractual agreements while maintaining positive client relationships
• Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients
• Key Qualities We're Looking For
• Project Leadership Excellence
• Decisive under pressure - Make confident decisions even with uncertainties and identified risk levels
• Influential communicator - Effectively influence both internal teams and client stakeholders
• Adaptive presenter - Understand your audience and tailor communication style accordingly

Technical Acumen & Communication

• Technical translator - Express complex technical concepts in clear, accessible terms
• Positive team catalyst - Maintain optimism and keep teams engaged through challenging implementations
• Process innovator - Proactively propose improvements to current processes and methodologies
• Knowledge multiplier - Effectively transfer expertise and guide team members

Professional Excellence

• Exceptional communicator - Demonstrate excellent written and verbal communication skills with experience presenting to senior management
• Technology-savvy - Show demonstrated aptitude for technology and system development lifecycle understanding
• Reliable performer - Consistently deliver results while remaining flexible and adaptable in fast-paced environments
• Multi-tasking expert - Successfully manage multiple priorities in challenging, dynamic environments

Requirementssoft Skills

• Strong project leadership abilities
• Ability to provide day-to-day guidance to implementation teams
• Team engagement and coordination
• Organizational effectiveness
• Excellent written and verbal communication skills
• Ability to express technical concepts clearly
• Ability to influence people (internally and with clients)
• Strong problem-solving skills
• Risk identification and mitigation strategy development
• Collaborative working style with Project Managers and product development teams

Technical Skills

• Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field
• 10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation
• Demonstrated aptitude for technology and system development lifecycle
• Implementation methodology ownership and presentation experience
• Scope control based on contracts
• Proficiency in current computer technologies

What's In It For You

• Lead large-scale transformational projects that directly impact enterprise clients
• Develop expertise in cutting-edge implementation methodologies and client relationship management
• Work with talented project teams of approximately 10 professionals
• Guide and support implementation professionals through complex projects
• Drive methodology improvements and contribute to organizational excellence
• Build meaningful relationships with enterprise clients during critical system transitions

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.