Business Operations Manager

Harman’S Engineers And Designers Are Creative, Purposeful And Agile. As Part Of This Team, You’Ll Combine Your Technical Expertise With Innovative Ideas To Help Drive Cutting-Edge Solutions In The Car, Enterprise And Connected Ecosystem. Every Day, You Will Push The Boundaries Of Creative Design, And Harman Is Committed To Providing You With The Opportunities, Innovative Technologies And Resources To Build A Successful Career.

A Career At Harman

As A Technology Leader That Is Rapidly On The Move, Harman Is Filled With People Who Are Focused On Making Life Better. Innovation, Inclusivity And Teamwork Are A Part Of Our Dna. When You Add That To The Challenges We Take On And Solve Together, You’Ll Discover That At Harman You Can Grow, Make A Difference And Be Proud Of The Work You Do Everyday.

About The Role

We are seeking a team leader to strengthen program execution and customer alignment in Japan while scaling our global operations for new business growth. This role ensures that our teams operate with clarity, discipline and accountability while fostering trust with Japanese customers. You will enable a high performing team culture, drive execution against commitments, and create the structures needed to serve new customers efficiently. 

Your Team

You will join the global business operations team, which spans Japan, Mexico, and the US. The team manages: 

• Customer Requirements Intake

• Change Request Management

• Sales Operations Support

• Value management (cost savings and tracking) 

In Japan you will partner with the customer requirements and customer-facing teams, while connecting daily with global peers and leadership. You are the ancho ensuring smooth alignment between local & global stakeholders. 

What You Will Do 

• Enable a high performing team: Set clear expectations, track progress and ensure accountability without adding unnecessary complexity. 
• Drive Execution discipline: Monitor SLAs, CR turnaround, and delivery milestones/; flag risks early with solutions: and keep momentum when hurdles arise. 
• Engage stakeholders effectively: Build trusted relationship with Japanese OEM program managers, engineers, suppliers while ensuring global colleagues understand expectations 
• Scale processes for growth: Standardize workflows and reporting that work not just for today’s customers but also for new, incoming business  
• Provide visibility and insights: Deliver concise dashboards and updates to leadership, highlighting execution status, risks and decisions needed 
• Act as cultural bridge: Translate customer exepectations into actionable steps globally and explain global processes locally with sensitivity and clarity  

What You Need

• At least 10+ years of experience in program management, account management, or transformation management roles in Tier 1 automotive, industrial or technology supply 
• Strong bilingual skills (Japanese and English) 
• Proven record of keeping cross-functional projects on track under pressure 
• Comfortable coordinating across multiple time zones and functions 
• High relationship orientation and ability to influence through data, clarity and persistence 

What is Nice to Have 

• Experience in scaling operations during new business launches or customer expansions 
• Familiarity with dashboards, KPI tracking or automation tools  
• Exposure to global customer or supplier negotiations 
• Initiative-taking, with the ability to prioritize and meet deadlines 
• Background in AI- or data supported operations improvements 

What Makes You Eligible 

• You create conditions for a high-performing team through clarity, accountability and trust 
• You engage stakeholders proactively, building alignment between Japanese customers and global teams 
• You are execution centric- deadlines are met, risks are managed and nothing “falls through the cracks” 
• You prepare the team to scale successfully, ensuring that processes and discipline grow with new customer programs 

What We Offer

• We offer an authentic diverse, equal, and inclusive work environment that fosters and encourages professional and personal development in a truly global organization.
• You will work on products and services that touch people’s lives and will change the industrial standards, being a part of the transformations in our industry.
• Our work environments are fast paced, challenging, empowering, collaborative, flexible and exciting.
• We offer our own HARMAN University with regular updates on the new technologies and trends by utilizing various sessions organized by Self Learning and Development Trainings to help grow and advance talent.
• We offer competitive compensation/benefit programs and recognition programs.

#Li-Hybrid

#Li-Bg4

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.