Automation Business Analyst

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

The Automation Business Analyst will be responsible for enabling high-quality business automation solutions in an Agile framework that delivers valued business outcomes and informed decisions for Zelis stakeholders.
The Automation Business Analyst is a core part of the Process team to facilitate clear and open communication between Business Owners, Scrum/Development, Production Support, and Product Owners. This role provides a major contribution to enhancing Zelis' overall capacity to meet the information technology needs of an ever-evolving automation market.

Key Responsibilities

• Act as Subject Matter Expert and liaison between the teams; partner with one or more Product Owners on key initiatives and prioritization efforts.
• Gather requirements/acceptance criteria for Robotic Process Automations (RPA) initiatives centered around the automation of business processes.
• Prioritize and manage multiple concurrent projects.
• Provide documentation for system process updates and existing system functionality for reference by Business and Operations teams.
• Partner with Product Management, Development, and Production Support to ensure requirements are realized properly upon release to production.
• Assist in providing training to end users on newly released automations.
• Recommend process, workflow, and efficiency improvements while keeping the team informed on upcoming product development improvements within our partner Business Units.
• Foster and organize user requirements with appropriate stakeholders to track and manage process details accordingly.
• Ability to partner with one or more Product Owners on key initiatives and prioritization efforts.
• Project Management experience; ability to drive output from others without direct supervisory responsibility.
• Ability to see the big picture and learn new processes, technologies, and envision how they could benefit Zelis; prioritize and manage multiple concurrent projects.

Required Experience

• Minimum of 1-3 years of Business Analysis experience.
• Basic experience with Microsoft Office Suite, JIRA, Automation Hub, and Task Capture.

Preferred Experience

• Basic or advanced understanding of RPA, business process automation, and/or digital transformation.
• Certified Path Business Analyst (nice to have).
• Project Management experience; ability to drive output from others.
• Technology, healthcare, banking, or financial industry experience preferred.
• Bachelor's degree.