Associate Director, Operation Excellence, Life Operations

About Fwd Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Overview

The new position is responsible for implementing Anti-Money Laundering (AML) frameworks across the payment cycle within Operations. The individual manages AML risks linked to payments and works with other operations teams to facilitate the payment process. The role requires accuracy, thoroughness, and attention to detail in operational tasks.

The Job

• Oversee AML and payment controls throughout the payment cycle, ensuring compliance with company policies and regulatory requirements.
• Direct the design, implementation, and evaluation of AML control points within the payment cycle to maintain coverage, effectiveness, and adaptability to new threats and regulatory changes.
• Conduct due diligence and review payment transactions using a risk-based approach to address risks and comply with regulatory standards.
• Manage quality control measures and conduct risk assessments on payment transactions, identifying and escalating issues as needed.
• Investigate alerts generated by AML and transaction monitoring systems, document findings, and recommend remedial actions according to internal protocols.
• Maintain accurate and timely records related to AML assessments, investigations, and decisions; prepare periodic reports for senior management and regulatory bodies as required.
• Stay abreast of evolving AML regulations, payment trends, and typologies. Recommend and implement enhancements to policies, systems, and processes to ensure ongoing effectiveness and regulatory compliance.

The Person

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; professional certifications in AML (e.g., CAMS, ICA) preferred.
• 10-12 years of insurance or banking experience, including at least 3 years in payment or AML operations/projects, ideally with financial crime oversight.
• Strong analytical and investigative skills with proficiency in risk assessment, transaction monitoring, and case management.
• Excellent communication skills, both written and verbal, with the ability to convey complex issues to diverse audiences.
• Demonstrated track record of accountability, leadership, and cross-functional collaboration.
• Experience with AML software, payment platforms, and data analytics tools is preferred.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.