Assistant Manager, IT Infrastructure

About Fwd Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn

PURPOSE
To assist IT Infra Director in managing, maintaining, and monitoring the company's server systems both on-cloud and on-premises. This includes ensuring that systems and DB are backed up, secured from unauthorized access, and operations are efficient to support business growth. Additionally, it involves managing and maintaining on-premises Data Center and DR Site, providing level-2 support for company users

Key Accountaibilities

• Responsible for the adoption, migration, and management of company cloud platforms.
• Ensure company cloud platforms align with business, technology functions, company compliance, regulators, and government requirements.
• Apply security controls, including performing security patching, hot-fixes, and applying security baselines for on-Cloud and on-Premises systems.
• Monitor server health, server performance, and audit logs.
• Perform system backups and recovery to serve BCP and various purposes.
• Install new software, patches, and upgrades for new projects, maintaining existing systems to ensure production systems work stably.
• Analyze, troubleshoot, and resolve system software/hardware and networking issues.
• Monitor and operate backup systems to ensure company data is backed up and recoverable for both on-cloud and on-premises.
• Support IT infrastructure for BCP/DR drills.
• Other tasks as assigned.

Qualifications / Experience

• Bachelor's or College Degree in IT or equivalent
• At least 5 years of IT experience.
• Good knowledge & experience in the service management lifecycle from development to retirement.
• Good knowledge & experience in hybrid cloud environments and integrating on-premise and cloud-based systems.
• Good knowledge & experience in HCI, Virtualization deployment.
• Good knowledge & experience in working on multiple SAN and NAS storage products and SAN switches.
• Good knowledge & experience in working on multiple Backup Software and Backup Appliances preferably Veritas NetBackup.
• Ability to communicate and understand technical infrastructure and architecture concepts.

Knowledge & Technical Skills

• Strong practical Windows/ Linux based system administration skills in cloud or virtualization environments (Hyper-V / VMware).
• Proficiency in knowledge of Windows servers/workstations with practical skills in OS installation, customization, and troubleshooting.
• Proficiency in Azure Entra (Microsoft Entra ID), Active Directory, and identity federation solutions.
• Proficiency in Microsoft Intune, SCCM, or other endpoint management tools.
• Proficiency in Microsoft GPOs and Windows OS registry.
• Proficiency in Azure portal, PowerShell, and CLI for identity configuration.
• Proficiency in general cybersecurity practices within Microsoft environments.
• Understanding of protocols like OAuth, OpenID Connect, SAML, and WS-Federation.
• Holding Microsoft 365, Cloud (Azure/AWS), VCP-DVC, RHCSA/LPI certificates is an advantage.