Manager, Internal Communications - Employee Experience

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Global Internal Communications team works behind the scenes to keep employees around the world informed about our business, excited about the future, and connected with Netflix’s mission—to entertain the world. We work closely with senior leadership to bring the company strategy and culture to life in a transparent and engaging way. From producing global town halls and shaping leadership meetings to fresh, creative experiences that inspire and excite employees, this team has a front-row seat to what’s happening across the business—and helps ensure everyone else gets a clear view, too. 

We’re a fast-moving, collaborative group that takes the work seriously, but not ourselves. We love what we do and genuinely enjoy working together—whether that’s solving big comms challenges, obsessing over the details that matter (to serial comma or not to serial comma—is this even a question?!), or jamming on out-of-the-box solutions. 

Are you passionate about connecting people to culture and workplace programs that matter? We’re looking for a Manager, Internal Communications to play a key role in shaping how we engage and inspire employees. As a core member of the team leading global internal communications, you’ll report to our Senior Manager, Employee Experience, and primarily collaborate with leaders and program teams across our Talent/HR, Workplace and Finance teams. You’ll craft and deliver compelling narratives that bring our employee experience initiatives and strategic priorities to life for leaders and employees alike.

This role focuses on topics central to who we are and where we’re headed—such as the evolution of Netflix culture, growth and development, feedback, employee sentiment, compensation, inclusion, community engagement, and productivity tools. You’ll make these important topics relatable and relevant by reimagining creative ways to share information and engage audiences.

We’re seeking a strong, exceptionally organized communicator who’s also a strategic thinker—someone who connects the dots quickly, anticipates needs, and crafts effective communication approaches. You know how to ask the right questions to understand different parts of the business and build deep trust with your partners.

Core Responsibilities:

• Stay connected with the business to design global communications strategies, draft executive communications, and manage organizational events. 
• Act as a strategic advisor to employee program leads, strengthening connections and long-term trust with employees.
• Build a consistent drumbeat of conversational, easy-to-understand updates through core channels (e.g., email, Slack, intranet, podcasts, video; live and virtual events).
• Craft thoughtful change management strategies that ensure communications drive understanding, adoption, and positive outcomes.
• Manage the flow of communications using editorial calendars and planning tools (e.g., Asana) to ensure messages are timely and don’t overwhelm the business.
• Move projects and plans forward collaboratively, with a sharp eye for detail and execution.
• Propose solutions that are both flexible and scalable to the business’s evolving needs.
• Measure our strategy to understand the impact of communications and improve how we support the business.

To succeed in this role, you’ll need:

• 7+ years of experience in communications, preferably within media, advertising, entertainment, or technology industries.
• Excellent written and oral communication skills.
• A firm belief that when life works, work works better—and the motivation to help employees get the most out of everything Netflix offers so that they can deliver their best performance.
• The ability to cut through corporate jargon and deliver clear, engaging messages that answer, “Why does this matter to me?” for both employees and the business. You’re an expert simplifier.
• Natural relationship-building skills, with the ability to collaborate across multiple teams and disciplines.
• Comfort thriving in a fast-paced environment and working with a wide variety of internal partners.
• A curiosity about different cultures. 
• A dislike of hierarchy and bureaucracy, but also an understanding that some structure—as well as the ability to plan—is needed to work effectively at our size.

This role is based in either our Los Angeles or Los Gatos office.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $160,000 - $320,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.