MAPP China Service Delivery & Operations Mgr

Role Summary

Pfizer Digital is a customer-oriented, front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital experiences for our internal and external audiences.

MAPP China (My Anti-corruption Policy and Procedures) is Pfizer’s compliance platform designed to uphold the company’s commitment to ethical business practices and adherence to China anti-bribery and anti-corruption laws. The MAPP solution provides a centralized digital framework for managing, documenting, and approving interactions with healthcare professionals (HCPs), government officials, and third-party entities across global markets. The solution is a cornerstone of Pfizer’s compliance infrastructure, ensuring that all business activities are conducted with integrity and transparency.

As a member of the Digital team and in partnership with Pfizer China’s Meetings and External Events organization, the selected candidate will focus on supporting on-premises software solutions, ensuring the stability, scalability, and reliability of the MAPP application and platform in China.

We are looking for a dynamic colleague with client-facing and technical skills, who is collaborative and passionate about using Digital technology to solve problems. This role will collaborate across the Digital organization to effectively implement forward-thinking solutions for MAPP China.

Our Culture

We recognize that people are the cornerstone of Pfizer’s success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our ‘Growth Universe’ program that encourages Colleagues to think about their careers as a collection of key experiences.  Our colleagues enjoy Pfizer’s ‘Log in for Your Day’ program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.

Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and Agile strategies to deliver unconventional solutions.  Science Will Win and Digital will help Pfizer do it faster.

We run our business as a team; your input and expertise are essential to our success!  We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.

Role Responsibilities

• Manage the operationalization and ongoing support of the MAPP China applications, ensuring its stability, scalability, and reliability.
• Manage the service delivery for the application, including overseeing service delivery vendors and hosting vendors, and implementing solutions to improve service stability and automation.
• Collaborate with cross-functional teams, business owners, developers, system administrators, network engineers, and vendors to ensure efficient and reliable platform operations.
• Identify opportunities for platform enhancements and propose improvements to optimize performance and user experience.
• Monitor system performance and troubleshoot any issues that arise.
• Assist with release management for assigned applications, including platform upgrades, application maintenance releases, and system patching.
• Ensure smooth transition of application upgrades and new capabilities to production support.
• Implement and execute operational compliance processes to ensure all application support activities comply with China data regulations and laws.
• Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage the transition of projects to long-term support.
• Responsible for managing a team of vendors and resources
• Ensure compliance with audit processes

Basic Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• A minimum of 5 years of relevant experience with progressively increasing responsibility.
• Strong experience in managing on-premises IT platform, network and software.
• Basic knowledge of Appian platform features, process modeling, data management, user interfaces, and integrations.
• Knowledge of UNIX-based systems, including shell scripting, system administration, and performance monitoring in enterprise environments.
• Understanding of Amazon Web Services (AWS), including deploying, managing, and optimizing cloud-based infrastructure and services.
• Problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Preferred Qualifications

• Broad knowledge of corporate enterprise and compliance systems.
• Strong knowledge of Appian platform features, process modeling, data management, user interfaces, and integrations.
• Knowledge of on-premise networking concepts, including TCP/IP, DNS, load balancing, and firewalls, and enterprise architecture principles and frameworks around on-premise networking.

 
Work Location Assignment: Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech