IT Support Specialist II

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Closing Date:

10/11/2025

Type Of Position:

IT Support

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

IT Operations

Department'S Website:

Summary Of Job Duties:

The IT Support Specialists provides invaluable frontline technical support for the Division of Student Affairs. This position is responsible for troubleshooting, maintaining, and supporting hardware and software. The role requires strong customer service skills, technical proficiency and the ability to work in a team-oriented environment serving a broad university community.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Minimum Qualifications:

• Associate’s degree in information technology, computer science or related field from an accredited institution of higher education

Or

• At least two years relevant experience providing technical support in a customer facing role

Preferred Qualifications:

• Experience supporting mixed environments, with emphasis on Windows systems, macOS, and iOS/iPadOS devices 
• Experience with configuration management and software deployment 
• Experience with Microsoft Intune and Active Directory 
• Asset management experience (hardware lifecycle, inventory audits, decommissioning) 
• Experience supporting conference room setups 
• Experience with ITIL service management and enterprise ticketing systems (TeamDynamix, ServiceNow, etc.) 
• CompTIA A+ or similar certification 
• Valid driver’s license  ​
• Strong troubleshooting and problem-solving skills to resolve user issues quickly and professionally
• Excellent interpersonal and communication skills, with the ability to explain technical information to non-technical users
• Ability to prioritize tasks and work independently and collaboratively
• Ability to create and maintain documentation regarding systems and procedures
• Ability to learn new technologies and methodologies
• Ability to work in a welcoming student-centered environment
• All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Knowledge, Skills, & Abilities (Ksas):

Additional Information:

Salary Information:

$43,923 (Commensurate with education and experience)

Required Documents To Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Bryan Adams, Director of IT Operations for Student Affairs IT, ba034@uark.edu

Please do not send to listed recruitment contact.

Special Instructions To Applicants:

Pre-Employment Screening Requirements:

Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Crouching, Kneeling

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes