Sr. Client Success Manager- Information Services Data Solutions

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

What You'Ll Be Doing:

• Responsible for revenue retention from assigned accounts through in-depth knowledge of clients’ business model, technology platform, products and services utilized, contractual agreements, fee structure, key business contacts and volume/revenue statistics that include implementation, confirmed billing, communication of training activities, and overall client experience.
• Responsible for negotiating renewal contracts, client conversion/migration strategies.  Ensures compliance issues are met and disclosed to the client. Involves in managing client integrations, conversions to new solutions, (platforms, or products) and client project management.
• Proactively identifies potential issues with the account and knows how to seek quick resolution, inclusive of problem solving, and communication to all parties.
• Client success responsibility, which may include account strategy sessions with sales counterparts and senior level management, preparation of detailed client overviews.
• Promotes and sells Cotality solutions and services by leveraging our existing relationship to proactively engage the client in new product introductions and demos, assist with training on new/ existing solutions to drive utilization and resolution of escalated issues that place the relationship at risk. 
• Understands how to involve product expertise and/or navigation of business lines to provide high level service to the client.
• May partake in client visits to interface with the clients and discuss business strategy.

What’S In It For You:

• Large (~$2B+ revenue) formerly public information services and data business
• Durable cash flow and profitability regardless of changes in macroeconomic conditions
• Company certified as a global "A Great Place to Work."
• Hybrid working model- 1 day in the office a week for “moments that matter” and the rest of the time can be remote.
• Competitive compensation, bonus and benefits!
• Career path for continued professional growth.
• Working with leaders that care about your professional growth!
• Access to our world class self-development portal, centered around you as the employee.  We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• 5 years related experience in client success, or account management
• Real Estate and data industry experience is preferred, particularly in software or service sales
• Ability to work independently, must have good judgment, proven success working in a matrix environment, strong influencing skills and executive presence
• Strong verbal and written communication skills, exceptional phone demeanor
• Strong negotiation skills
• Ability to focus on goals and develop a work plan that produces desired results
• Detail oriented and ability to multi-task
• Results driven and persistent
• Excellent customer service and relationship building skills
• Proficient in Microsoft Office, including Excel skills
• Experience in Salesforce
• Organizational and project management skills
• Able to thrive in a fast-paced environment

Annual Pay Range:

64,014 - 80,018 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2025-10-10

Thrive With Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights Include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
• Click here to see a comprehensive list of our benefit offerings.

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​​​

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.  ​

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