VP, B2B Train Leader

Job Description:

Role Summary/Purpose:

The B2B business delivers $2B+ in Net Income to Synchrony and provides comprehensive financing solutions to hundreds of thousands of active merchants and providers in 20+ markets.  The B2B products offered to our merchants and providers are delivered through a variety of digital platforms and channels. The B2B Train Leader will be responsible for leading Agile Product Owners who deliver new features, capabilities and enhanced merchant, provider and consumer experiences across the Business Center, Provider Center and Transact platforms. The ideal candidate will demonstrate SYF’s ability to understand and meet our client’s and customer’s needs through technology-driven and innovative solutions in partnership with Product Management, Go To Market, TechOps, Credit and other cross functional teams. This leader will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the Senior Vice President, B2B Digital Products. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Functions/Responsibilities

• Directly responsible for Agile Release Train leadership duties such as long term planning, design, build, and launch of new product features and enhancements, leading demos/stakeholder meetings, participating in ART ceremonies, managing the flow of work across the ART, using Scaled Agile methodology 
• Guide, mentor, and develop a team highly motivated and skilled Product Owners 
• Partner with the Product Management team to develop and implement new digital platform features and capabilities inclusive of strategic initiatives, client requests, relevant marketplace trends, and competitive assessments 
• Work with Product Owners to ensure active JIRA/JIRA Align management so that features and story requirements are DOR and well defined, ahead of the PIs, and the JIRA Align Program Board is up to date with latest backlog and feature set 
• Participate and Co-lead Scaled Agile ceremonies, including PI planning, with the RTE and Train Architect 
• Work with Legal, Governance, Compliance organizations to review new features and enhancements and effectively manage defects and issues 
• Partner with Credit/Fraud, UX, CX & Platform Client Initiatives Leaders to measure the benefit of features and align on priorities for upcoming PIs 
• Partner with Analytics, Operations and Technology to measure the train’s performance against OKRs/KPIs, and agile metrics and communicate it’s status to stakeholders 
• Consult with cross functional groups, clients, and outside partners to ensure alignment and resource optimization to deliver on prioritized initiatives and platform roadmaps 
• Lead, facilitate, and take responsibility for PO Syncs to ensure all POs are aligned on all product features across teams  
• Perform other duties and/or special projects as assigned 

Qualifications/Requirements:

• Bachelor's degree or, in lieu of degree, a high school diploma/GED and 10 years of Agile work experience 
• Minimum of 8 years of project management experience with demonstrated success managing multiple projects through building / leadership of direct reports in a matrixed environment 
• Proven experience with direct people manager leadership direct reports in a matrixed environment
• Experience with Agile software development framework, acting in the Product Manager or Product Owner role 
• Experience working with technical teams and/or guiding the creation and implementation of digital products and platforms 

Desired Qualifications:

• 2+ years in financial services or other highly regulated industry 
• Strong background working with clients, reporting on performance and delivering results 
• Certified Scaled Agile Framework (SAFe) enterprise leadership professional 
• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment 
• High energy, self-motivated, with strong communication skills (verbal and written)  

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing