Head of Client - UK

Job Title

Head of Client - UK

Job Description

Who Are We?

Hello, we’re IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

What’S The Role?

Lead and execute the premium client relationship strategy across the UK region, managing a team of Relationship Managers and the Head of Sales Enablement to drive revenue growth, enhance client satisfaction, and deliver best-in-class service.

What will you do?

Strategic Leadership

• Partner with the UK Commercial Director to shape and execute client relationship strategies that that fuel division-wide growth
• Develop and implement innovative commercial initiatives through strategic collaboration with Dealing, Product, Marketing and the broader UKSLT
• Identify and capitalise on up-sell and cross-sell opportunities across the premium client portfolio
• Drive strategic acquisition of high-value clients through targeted relationship building and market positioning
• Champion digital transformation in client relationship management, leveraging cutting-edge AI and technology to enhance delivery, personalisation, and operational efficiency
• Design and execute a distinctive premium events strategy, creating hyper-personalised experiences that cement IG’s position as market leader

Team Management & Development

• Lead and inspire a team of 13 relationship managers, plus Head of Sales Enablement, providing both operational guidance and strategic vision
• Coach and develop team members to continuously drive account growth and retention
• Set clear performance targets and accountability frameworks, ensuring alignment with divisional goals and regulatory frameworks
• Cultivate a collaborative, results-driven culture centred on customer success and revenue generation

Client Relationship Excellence

• Drive exceptional client experiences across the client lifecycle to maximise retention, satisfaction, and growth opportunities
• Leverage customer insights to enhance user experience and identify process improvements
• Maintain deep understanding of market and industry dynamics to inform strategic decision-making

What will you need for this role?

To succeed in this role, we think you’ll need:

Essential Experience

• Proven track record in senior client relationship leadership roles within regulated financial services or premium B2B environments
• Demonstrated success managing large, high-value client portfolios with measurable revenue growth
• Strong people leadership experience
• Experience driving digital transformation and process improvement initiatives

Key Skills & Attributes

• Strategic thinker with exceptional execution capabilities
• Outstanding relationship builder with strong emotional intelligence
• Data-driven decision maker with commercial acumen
• Change leader comfortable with ambiguity and innovation
• Excellent communicator across all organisational levels

Preferred Qualifications

• Deep understanding of UK financial markets and regulatory environment
• Experience with AI/technology implementation in client-facing roles
• Background in premium events strategy and execution
• Track record of successful cross-functional collaboration in matrix organisations

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

What You’Ll Get!

This role will bring with it a range of development and growth opportunities which we hope are motivating for someone who wants to Raise the Bar.

You’ll also be included in our company bonus programme and great benefits including:

• Flexible Benefits Package on top of your salary (12%)

• Private Medical Cover

• Life Insurance

• Contribution to gym memberships
• 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
• The option to buy or sell holiday days.
• Unlimited access to the LinkedIn Learning Platform
• A comprehensive global and local onboarding process
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
• Option to participate and create ESG initiatives based on the IG Brighter Future Fund
• Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents

Read more about our perks here!

Number Of Openings

1