Order to Cash Operations Analyst

Job Title:

Order to Cash Operations Analyst

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

Responsible for the ongoing maintenance of Trellix customer database informationAbout the role:

• Data Steward for WW Assets, Entitlements and customer data
• Review and analyze (Root Cause) data and provide input to the order operations teams to ensure accurate booking of orders for all Geos.
• Data cleansing to ensure accurate records of Trellix Customers, Assets & Entitlements.
• Maintain productivity and quality as per set standards.
• Interact with WW Customer Database, Order Operations, Revenue, IT and Sales Support teams to identify areas of process improvements.
• Work on issues, analyze the data and provide an update to management with suggestions.
• Should be focused towards delivering projects on time.
• Maintain up-to-date knowledge of Trellix products and processes
• Participate in projects and resolve process inefficiencies

About You:

• Graduation in any discipline, preferably commerce/business administration.
• 2+ years of experience in Operations related roles in multinational companies.
• Good communication skills: Fluency in English is a must
• Advanced computer skills (Google apps) and CRM related systems.
• Strong work ethic & organizational skills
• Analytical and problem solving abilities
• Prioritization, attention to detail and task management skills

Company Benefits And Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.