Production Support Analyst

About Onepoint
Onepoint is a key architect behind the major transformations of businesses and public sector organizations.
We support our clients from strategy through to technological implementation—always aiming to think beyond the obvious. We are committed to principles of Economic, Social, Environmental, and Technological Responsibility (RESET), with the goal of creating new ways of working, new business models, and smart, forward-thinking environments.

Over the past 20 years, we’ve grown into a leading player in digital transformation, with more than 3,500 employees across Europe, Tunisia, North America, and the Asia-Pacific region.

• What We Look For
• COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE
• These are the values that unite our people at Onepoint.
• We work with passionate individuals who are eager to share their expertise within open, collaborative teams. They show initiative, challenge themselves, and grow through continuous learning.
• At the heart of Onepoint are genuine human connections and a deep respect for our environment. We strive for excellence and believe in bringing our best to every client.

Do you thrive in fast-paced environments and enjoy the challenge of solving complex production issues? If so, we want you to join our team as an Application Production Support Analyst!

This is a central and dynamic role, as you will provide technical and functional support for applications used by brokerage and risk analysts based in New York. Excellent communication and social skills and knowledge of ITIL best practices are essential, as you will be responsible for supporting and maintaining our applications.

Responsibilities

• You will be part of an IT team (Development and Support) in a brokerage office;
• You will work closely with the development team to provide the best services to our brokers and help prevent or repair major incidents in production;
• Morning check to ensure that production is stable before the financial markets open;
• During the day, you will manage the user ticket log using Unity;
• You will use your problem-solving skills to troubleshoot applications.
• You will be willing to learn key production support practices and acquire financial expertise from experienced professionals.
• You will perform evening checks to ensure that production is stable before the Asian markets open.
• You will have the opportunity to improve your technological expertise by spending time on automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.

Skills And Requirements:

• Bachelor's degree in computer science, engineering, or equivalent professional experience;
• Minimum of three years of experience as an application support analyst;
• Strong Linux administration skills;
• Experience with SQL and Python;
• Experience with ITIL methodology;
• Strong problem-solving skills and attention to detail;
• Good communication and collaboration skills;
• Industry-related certification is an asset;

Excellent communication skills in English, as the position requires communicating with clients outside Quebec.

Only candidates legally authorized to work for any employer in Canada will be considered.

Why Join Onepoint?

• A minimum of 3 weeks’ vacation starting in your first year
• Comprehensive group insurance plan with generous employer contributions
• Employer contributions to a group RRSP
• Flexible work arrangements: hybrid, remote, or in-office
• A welcoming, modern office space with fresh fruit, coffee, beverages, occasional team lunches, and more
• Annual tech equipment allowance
• Flexible schedules and a balanced work environment
• Career growth opportunities, including training, certifications, online or in-person learning, and access to the Onepoint Academy
• A global network of experts who love sharing knowledge
• A people-centred culture focused on individual growth and a strong sense of belonging