Key Account Manager E-Commerce (m/f/d) – fixed-term contract

Job Description

We are looking for a commercially minded and energised Key Account Manager to help us grow the E-Commerce business for the LEGO Group in Germany, Austria and Switzerland.

Bring your learning mentality and commercial competence and become part of our future thinking E-Commerce team!

Please note: This position is on a fixed-term contract basis until end of August 2027 and will be based in our LEGO® Sales Office in Grasbrunn, close to Munich and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

The closing date for applications will be Thursday 9th October 2025.

Core Responsibilities

• Full P&L responsibility and development of up to 4 strategic E-Com Retail Partners
• Annual Business Planning Process (Consumer Sales, P&L, Marketing), joint definition of key priorities with the retailer
• Development of the E-Com/Omnichannel Roadmap (E-Merchandising, driving of traffic & conversion, increasing loyal shopper base) in close collaboration with E-Com Marketing Managers
• Preparation and independent leading of the annual customer meetings/terms and conditions
• Monthly S&OP planning, regular analysis of critical metrics and implementation of corrective measures
• Presentation and selling in of novelties and marketing campaigns
• Partner Management (Marketing, Operations, international teams)
• Possibility of cross-departmental project work
• Play your part in our team succeeding

The Europe Central (D-A-CH) Sales Team works in 3 Retail Channels (Toy Specialist, Grocery, E-Commerce) complemented by Customer Development and Field Sales plus Field Sales Management. The Key Account Management Team within EUC Sales is responsible for successfully delivering the Customer Value Proposition to our key partners in order to fulfil our Partner Promise of Mutual Value Creation and generate sustainable growth. The role handles relationships and business operations for key customers within the E-Commerce Channel (Pure Players and Omnichannel Players with a majority of Online Sales) and reports into the Channel Head E-Commerce. In this role, you will work closely with internal team members across Sales, Customer Service, Operations and Marketing to improve commercial impact!

Do you have what it takes?

• In-depth working experience in commercial driven functions at international Consumer Goods companies, of which ideally some years in Key Account Management front-line roles
• Proven track record in key customer management for E-Com/Omnichannel Retailers
• Digital-first approach, understanding of the online path to purchase, experience in dealing with E-Commerce metrics
• Experienced in managing customer P&L (independently)
• Sophisticated negotiation skills, assertiveness
• Functional Leadership experience of advantage
• Profound knowledge of MS Office, especially Excel
• Good knowledge of SAP-based Sales Customer Planning Solution tools
• Business proficient in German and English

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

• Just imagine building your dream career.
• Then make it real.
• Join the LEGO® team today.