Digital and Web Services Manager

ICF is seeking a forward-thinking Manager of Digital and Web Services to support and maintain websites and systems for Child Welfare Information Gateway, a service of the Children’s Bureau (CB), Administration for Children and Families (ACF), US Department of Health and Human Services (DHHS) that centralizes resources for the nation’s child welfare, adoption, and foster care professionals, along with the public. 

The Manager of Digital and Web Services will drive decisions and communication related to developing and organizing key information and processes to enhance the website user experience and support compliance with Federal requirements. This will involve supporting the management, tracking, and coordination across the Digital & Web Services Team and other key partners in supporting identification and implementation of innovative solutions, leading web development projects, providing guidance and input on best practices around user experience, integrating emerging technologies such as AI and GenAI, developing and maintaining new processes, and working with users and team leaders to continuously improve our knowledge resources. This position will also be responsible for supervising a team of Web Specialists who coordinate and support the ongoing website production and online product development activities.  

Key Responsibilities:

• Champion innovation by identifying opportunities to integrate emerging technologies and optimizing systems and workflows to enhance the usability, accessibility, and strategic impact of web services. 
• Develop, organize, and maintain knowledge assets, including documentation, protocols, process flows, templates, and tracking tools. 
• Lead direct reports in cultivating a forward-thinking mindset, fostering experimentation with AI-driven solutions, and embedding a culture of continuous learning and technological curiosity. 
• Identify opportunities for continuous improvement and propose and create data-driven strategies and tools to support an enhanced user interface and user experience. 
• Work directly with customers, clients, subcontractors, and team members to determine needs and translate them into actionable ideas. 
• Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding, SEO, style, and web standards. 
• Maintain project plans, develop and maintain SOPs, and provide key written communications for stakeholders, including ad hoc and formal reports. 
• Handle end-to-end task management: scoping tasks; creating project plans; and internal team schedules and project milestones. 
• Help with strategic planning around ways to better support the client. 
• Mitigate project risks and roadblocks, including scope creep, quality concerns, etc. by communicating early and clearly with clients and internal teams. 

Required Qualifications:

• Bachelor’s degree in IT, communications, or a dual degree in an IT-focused field and social work or other human-service related field. 
• Minimum 8 years professional experience, with at least 3 years in client management, project management, web content management, or related disciplines in Federal contracting. 
• At least 1-2 years’ experience in supervising multiple, diverse staff with varying levels of expertise. 

Preferred Qualifications:

• At least two years’ experience with the Drupal content management system, with the ability to troubleshoot issues and train others. 
• At least two years of experience in Federal government information systems. 
• Experience in project/task management applications such as Confluence, JIRA, SharePoint. 
• Demonstrated experience in managing large-scale websites and technology systems. 
• Knowledge of best practices in user experience/user interface and experience with user research and usability testing. 
• Proven success in developing and maintaining a long-term roadmap with clear, complex stages of development. 
• Proficiency in developing and managing processes for website and technology system operations and maintenance. 
• Direct experience collaborating heavily with senior leadership staff. 
• Familiarity with Section 508 compliance standards to ensure digital content is accessible to people with disabilities. 
• Knowledge of or interest in child welfare. 

Professional Skills:

• Demonstrated experience in understanding complex, technical concepts and breaking them down into simple ideas and visualizations to communicate to others.  
• Strong project management skills; ability to juggle multiple priorities, organize, execute, and maintain high-quality results.  Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.  
• Think critically to resolve project roadblocks and troubleshoot issues in a time-sensitive environment. 
• Willingness to innovate or create new approaches to reach desired goals. 
• Empathize easily with people; intuitively gather information to fully understand their need/request and develop clear action plans.  
• Proactive and adaptable, with a proven ability to work independently and maintain momentum in evolving or uncertain contexts. 
• Proficiency in MS 365 Applications (e.g. PowerPoint, Outlook, Excel)  

Working At Icf

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,203.00 - $151,646.00Nationwide Remote Office (US99)