AR & Credit Control Manager

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You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Responsibilities:

Accounts Receivable (AR) and Credit Control (CC) Manager is responsible for leading the Finance - AR & CC team to ensure that all receivables and credit management functions are performed accurately, timely, and in compliance with company and group policies.  Key responsibilities:

• Ensuring all customer accounts are properly maintained and invoices are processed in a timely manner
• Ensuring that all receipts and payments are cleared promptly and accurately
• Ensuring accurate accounts and ledger maintenance
• Overseeing collection processes and credit control management as per Company and Group policies
• Minimizing bad debts through proactive risk management and efficient collections
• Aligning AR processes with group standards, allowing minimal local exceptions
• Continuously driving process improvements

Roles & Responsibilities:

1. 1. Master Data - Customer master data maintenance
2. 3.     Customer Account Handling

• Approve and ensure timely, accurate maintenance of new/existing customer accounts and credit limits
• Regularly review inactive customer accounts; block posting or flag for deletion when necessary
• Maintain complete documentation for master data changes (e.g., new accounts, credit limits, rebates) for future reference.

2. Credit Management

• Customer finance analysis
• Perform a background search with the relevant authorities of a potential new customer to verify the company's legal existence.
• Perform analysis on the financial stability of the potential new customers and approve for account opening.
• Periodic review of the financial situation of existing customers and take necessary action to safeguard the company’s assets.
• Credit limit administration
• Constantly monitor the performance (sales and collection) of the customer accounts to ensure the trade is within the credit limit assigned.
• Assign a credit limit to the potential new customers according to the agreed credit control policy.
• Periodic review of the country credit control policy and ensure it is in line with the global credit control policy
• Risk category administration
• Review together with the sales team on the aging of the customer account to assess the possible risk of default and determine the strategy of minimizing the risk.
• Review the customer for past payment trends/sales, or any returned/stopped payments.
• Request and approve for changes in trade terms (credit limit & credit terms), when necessary
• Determine and recommend bad and doubtful debts to the management with suggested action to be taken.
• Manage the bad debt/doubtful debts provision.
• Always minimize the bad debt level and constantly discuss with the sales team to identify the possibility of collection.
• Coordinate with legal counsels/agents to pursue recovery actions for delinquent accounts
• Credit insurance and Risk Management
• Understand customer agreements and credit terms to identify key commercial risks and ensure appropriate credit risk mitigation is in place
• Manage credit insurance contracts and administration to minimize open credit exposure by securing trade credit insurance wherever feasible
• Proactively identify potential credit risks and implement appropriate mitigation strategies
• Ensure adequate coverage through bank guarantees (BG); coordinate with the sales team to track BG expiry dates and facilitate timely renewals
• Order blocking & releasing
• Monitor and approve the customers with “Order block” status
• Customer claim handling
• Monitor and ensure customer claims/returns are adequately handled with proper documentation.
• Monitor and ensure claims/returns are properly accounted for in the customer account.
• Approve the Credit Note issued for goods returned.
• Automatic allocation (manual/EBS) - Monitor and ensure all customers’ transaction items per bank statement are captured and reflected in the account promptly.
• Payment collection from customers
• Monitor and ensure collections from customers are captured and reflected in the account promptly.
• Monitor the salesperson collecting the payment from the customer and submit all necessary documents for accounting.
• Monitor and ensure receipts have been issued for all collections from customers.
• Set collection target for the sales team and review actual collection vs the target collection.
• Determine the accounts' profiles of the customers for the sales team.
• Liaison directly with customers to discuss overdue amounts and agree on repayment terms.
• Review and approve the credit notes issued under the prompt pay discount.
• Ensure reminder letters have been sent to customers with due receivables.  
• Outgoing refund payments
• Ensure refunds to customers are adequately handled with proper documentation, and approve them     accordingly.
• Approve the Credit note issued for refund payments.
• Statement
• Monitor and ensure Statement of Accounts are issued to customers in a timely and prompt manner
• Monitor and ensure Customer reconciliation has been properly conducted for all customer accounts in a timely manner.

4. Query Handling

• Customer queries
• Attend to queries from customers in a proper and timely manner.
• Collaborate with the Sales team to resolve customer account queries or issues in a proper and timely manner.

5. Inter-Company Transactions

• Monitor and ensure inter/intra-company balances are matched monthly (for AR balances).
• Monitor and follow up on the due receivable amount from inter-co AR.

6. Reports

• Prepare the month-end report for collection achievement and DSO.
• Prepare a monthly report on Bad Debts.
• Prepare a monthly salesman commission report based on the collection & sales targets achieved.
• Prepare Quarterly Credit Control report.
• Produce any reports requested by the management.

7.  Team Management

• Provide daily leadership and operational management of the AR team.
• Coach, mentor, and supervise team members; conduct performance evaluations and set measurable objectives aligned with business goals.
• Hold monthly team meetings and foster a culture of continuous improvement.
• Actively participate in management and key contact meetings.

8.    Others

• Audit - Liaise with auditors on AR-related audit matters
• Internal control: Ensure robust internal control procedures are established, documented, and enforced across all AR and Credit Control activities, supporting compliance with internal and external audit requirements
• Process Improvement: Drive improvements, identifying inefficiencies and implementing effective solutions
• Project Involvement:  Lead or participate in projects and initiatives as assigned by management
• Customer Focus
• Build an excellent relationship with both customers and other stakeholders (internal or external) to ensure smooth operation of the AR process.
• Assist in budgeting, financial reporting, and financial management

Disclaimer:

When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.

Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.

Thank you for considering a career with RGE.

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