Specialist, Hospitality and Safety

Job Description

• Main Duties and Responsibilities
• Perform Security Access Control Function - 45%
• Perform Concierge Function - 45%
• Maintain Training requirements for position as listed below - 10%
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• Required to maintain current NYS Security Guard License and certification in First Aid, CPR, AED and emergency protocols.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from Supervisors or authorized company representatives.
• Greets and assists all Clients/Visitors, ensuring an ‘Outstanding Experience’ for all.
• Answers telephone and email inquiries for internal/external clients. Provides input to security planning, assessments and surveys; reviews post orders and communicates suggestions to Supervisor.
• Supports Hospitality and Safety staff as appropriate in carrying out its responsibilities; refers problematic issues to Supervisor.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with management to discuss customer service, initiatives, and related issues.
• Reviews company required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information.
• Performs tasks and duties of a similar nature and scope as required for assignment.
• Can be assigned duties between the hours of 0700-2300 Monday-Fridays. Can also be requested to perform duties relative occasional assignments outside of the “normal” business office hours when necessary.

Supervisory Responsibilities

N/A

Knowledge and Skills Required

• Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• Walking, reaching with hands and arms, stooping, kneeling, lifting, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conduct oral presentations and group meetings if requested.
• Direct, motivate, train, coach, and discipline staff in a positive manner.
• Read and analyze reports, including related computer usage.
• Respond on an on-call basis to emergencies and incidents at all hours.

Certificates, licenses and registrations

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

• Physical Activity and Work Environment
• Walking, reaching with hands and arms, stooping, kneeling, lifting, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Horizon Media is proud to be an equal opportunity workplace.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Salary Range

$45,000.00 - $60,000.00

A successful applicant’s actual base salary may vary based on factors such as individual’s skill sets, experience, training, education,  licensure/certifications, and qualifications for the role.  As an organization, we take an aptitude and competency-based hiring approach.  We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.