Application Support Analyst

Application Support Analyst

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.  

About The Role

We're seeking an Application Support Analyst to provide application and batch support to key technologies used across Transurban.  

You will join a large group of application support analysts who a collaborative and have a deep customer centric approach to their delivery.  

You will play an integral part to the business enabling roadside transactions to be constructed, rated and allocated to a specific customer account. 

This role will require an on-call stage periodically.  

Day-To-Day, You Will:

• Incident Management: Resolve incidents within SLA objectives, ensuring minimal business disruption. 
• Batch Scheduling & Processing: Maintain, analyse, and update batch workflows to support operational efficiency. 
• System Monitoring: Proactively monitor systems to identify and address issues before they impact services. 
• Service Request Management: Action and fulfil service requests in a timely and accurate manner. 
• Continuous Improvement: Contribute to the development of improved processes, procedures, and standards. 
• Change Management: Execute application operations changes in line with governance and compliance requirements. 
• On-call Support: Provide after-hours support on a rostered basis. 
• This role will suit someone with a curious mind and transferrable skills and experiences, including:  

Technical Experience

• Middleware platform - Experience in WebLogic administration of mission critical systems Oracle Fusion suite (highly desirable) 
• CRM Systems - Skilled in managing and supporting Oracle Utilities Customer Care & Billing platforms or Salesforce administration 
• Database Management – Experienced with Oracle and Microsoft SQL Server RDBMS. 
• Operating Systems & Networking – Proficient in Unix and Microsoft client/server environments. 
• Integration & APIs – Hands-on experience with API Management platform. 
• Cloud Applications – Familiar with AWS web services and custom Lambda applications. 
• Monitoring - Experience in Splunk, Oracle Enterprise Monitoring or equivalent APM tools. 
• Service Management– Experience in ITSM tools, ServiceNow, JIRA and Confluence 
• Managed File Transfers (MFT), workload automation and CICD pipeline experience (advantageous)  
• Strong written and verbal communication skills. 

Core Skills

• Able to remain composed and effectively manage challenges as they arise. 
• Methodical, analytical approach to solving complex problems. 

If you meet some of these requirements, but not all, we encourage you to submit your application.  

With a career at Transurban, you’ll enjoy a range of benefits, including:   
  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year   
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 
• Learning and development opportunities to support your career interests  
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  
• Share offers and insurance benefits  
• Social activities, community give-back programs and paid volunteer days  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   
  

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on careers@transurban.com.   

Ready to help us keep cities moving? Apply today.  

Job Type:

Permanent

Closing Date:

03-Oct-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC