Director, Digital Adoption CoE

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

Position Summary

The Director of the Digital Adoption Center (DAC) is responsible for leading the enterprise-wide strategy, governance, and execution of digital adoption initiatives. This role ensures that technology investments deliver measurable business value by driving user adoption, improving process efficiency, and enabling workforce productivity. The Director partners with business and IT leaders to align digital adoption with transformation objectives, while building the capabilities, frameworks, and culture needed to sustain adoption at scale.

Key Responsibilities

• Strategy & Leadership

• Governance & Prioritization

• Execution & Enablement

• Operations & Capability Building
• Define and execute the enterprise digital adoption strategy in alignment with business transformation goals.
• Establish and lead the Digital Adoption Center of Excellence (CoE), setting standards, frameworks, and best practices.
• Serve as a trusted advisor to senior leaders on adoption, change, and value realization.
• Implement governance models for intake, prioritization, and approval of adoption requests across applications.
• Ensure adoption efforts are aligned with enterprise priorities and deliver measurable outcomes.
• Define KPIs, OKRs, and value metrics to track progress and communicate results to executives.
• Oversee the design, development, and delivery of digital adoption solutions (e.g., WalkMe) across enterprise applications.
• Partner with product owners, application teams, and business leaders to identify high-value use cases.
• Enable adoption through in-the-moment guidance, onboarding, training, and analytics.
• Build and lead a high-performing digital adoption team, including program managers, builders, and analysts.
• Develop playbooks, frameworks, and training to embed adoption practices into business and IT operations.
• Foster a culture of continuous improvement and user-centric design.

More about this role

Qualifications

• 8+ years of experience in digital transformation, digital adoption, IT strategy, or change management leadership.
• Proven success implementing Digital Adoption Platforms (e.g., WalkMe, Whatfix, SAP Enable Now) at scale.
• Strong understanding of enterprise applications (ERP, HCM, CRM, ITSM, etc.) and business processes.
• Expertise in value realization, business case development, and ROI measurement.
• Demonstrated ability to influence and engage at the C-suite level.
• Strong leadership, communication, and stakeholder management skills.

Success Measures

• Increased adoption and utilization of enterprise applications.
• Improved employee productivity and digital experience.
• Reduced errors, training costs, and support tickets.
• Demonstrated business value and ROI from digital adoption initiatives.
• Maturity and sustainability of the Digital Adoption Center as an enterprise capability.

Compensation:

The base salary range for this position is $141,000 to $246,750; the exact salary depends on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results and eligibility to participate in our long-term incentive program.

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays, and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and  Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.  

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

RegularChange ManagementBusiness Capability