Coordinator, Trust & Safety
Veho.com
14k - 14k USD/year
Office
Hybrid, Bogotá, Colombia
Full Time
About the RoleAs a Trust & Safety Support Specialist, you will play a crucial role in supporting the Trust & Safety team by executing driver quality deactivations, performing incident triage, and providing essential operational support for Trust & Safety's incident investigation team. You will ensure prompt and effective handling of initial stages of trust and safety incidents, contributing to a secure and reliable platform for driver-partners, customers, and Veho staff. This role will report directly to the Senior Manager for Trust & Safety.
Compensation:
A great candidate:This is an exciting role that will put you at the center of Veho’s efforts to maintain platform integrity. A few skills that will set you up for success in this role include empathy, integrity, attention to detail, strong communication skills, a collaborative mindset, critical thinking/problem-solving skills, and an understanding of policy and process adherence.
What You’ll Do:
What you bring:
Compensation:
- $7 USD per hour (converted to COP based on current exchange rates), 40 hours of work per week. The pay range is subject to the discretion of the Company.
A great candidate:This is an exciting role that will put you at the center of Veho’s efforts to maintain platform integrity. A few skills that will set you up for success in this role include empathy, integrity, attention to detail, strong communication skills, a collaborative mindset, critical thinking/problem-solving skills, and an understanding of policy and process adherence.
What You’ll Do:
- Execute driver quality deactivations according to established policies and processes.
- Conduct initial incident triage, assessing the severity of incidents and directing them to the appropriate Trust & Safety team members for investigation.
- Provide operational support to the Trust & Safety incident investigation team, including collecting evidence and communication details across our communication platforms.
- Communicate with affected parties, such as customers, driver-partners, to collect information to further the investigation of incidents.
- Apply relevant trust and safety policies, protocols, and procedures to evaluate initial incident information.
- Document and communicate all incident details, including actions taken and outcomes achieved, and maintaining up-to-date documentation within Zendesk.
What you bring:
- Skills - Problem solving, strong writing skills, detail-oriented
- Experience - Slack, Gsuite, Zendesk, Twilio, Fraud, Legal, Platform Abuse
- Education - College preferred
Coordinator, Trust & Safety
Office
Hybrid, Bogotá, Colombia
Full Time
14k - 14k USD/year
September 23, 2025