Courtyard by Marriott Room Attendant - 1st Shift

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with 1st shift hours. Weekend availability is required. This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more. 

Summary:

The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property is met as well as budgetary goals and interdepartmental relations.
  

• REQUIREMENTS
• •    Bend, stoop, stand, and walk long distances for the duration of the shift
• •    Be able to lift at least 50lbs
• •    Must be reliable; willing to work weekends and holidays
• •    Must be able to complete 12-16 vacant dirty room with-in 8 hour shift  o    12-16 showers
• o    12-16 tubs
• o    12-16 toilets
• o    12-24 beds   
• •    Able to use different types of chemicals
• •    Requires the ability to work independently and follow directions as assigned by supervisors
• •    Must be able to complete standards according to established procedures
• •    Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• •    Must keep cart clear of unapproved items to avoid damage
• ESSENTIAL FUNCTIONS
• •    Clean all areas of the guest room as determined by the 47 step training outline
• •    Clean checkouts at a 36 minute per room pace
• •    Clean stayovers at a 25 minute per room pace
• •    Deliver all guest requests within 15 minutes
• •    Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• •    Report maintenance issues in rooms to AYS and floor supervisor
• •    Communicate effectively with floor supervisors and housemen on needs and progress
• •    Perform any other tasks as assigned by the floor supervisor
• EDUCATION and/or EXPERIENCE 
• •    High school diploma or equivalent preferred. Related experience required.