Patient Services Specialist | Therapy

Location:

Avera Queen of Peace Hospital

Worker Type:

PRN

Work Shift:

As Needed (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.25 - $23.75

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Serves as support liaison with current Patient Service Representatives and patients. Assists with patient check in and collection of co-pays. Will work and communicate with insurance companies or appropriate entity to ensure prior authorization for procedures is received.

What you will do

• Complete ordering for all supplies for the office and monitor expiration dates on items that expire, if applicable.
• Complete templates for the providers schedule when necessary.
• Assists in registering patients, collecting co-pays and patient balances at time of service.
• Completes prior authorizations as requested by providers, nursing staff and insurance companies.
• Assists patients with preparation and completion of appropriate paperwork for financial assistance.
• May be cross-trained into other functions to assist in the patient care delivery system.
• Run reports to track communication information with providers and administration.
• Manage and monitor the credentialing processes for our providers including Physicians and Advanced Practice Providers associated with our practice, if applicable.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Technical Certificate One year certificate from college or technical school; related experience and/or training; or equivalent combination of education and experience
• Less than 1 year related experience and/or training; or equivalent combination of education and experience

Preferred Education, License/Certification, or Work Experience:

• High School or GED Equivalent

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.