Lead Clinical Billing Specialist

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Closing Date:

10/15/2025

Type Of Position:

Staff - Clerical

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

FIN | CORE CCBO Commercial

Department'S Website:

Summary Of Job Duties:

The Lead Clinical Billing Specialist addresses all incoming inquiries from Customer Service Staff, UAMS employee, whether by phone, mail or in person concerning physician & hospital accounts. Handles all customer service duties and serves as a technical resource for other customer service staff. Assist in training new employees and provides guidance as needed. Requests access for all new hires including work queues, programs etc. In the absence of the Customer Service Manager responsible for supervising staff through ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments & lead bi- monthly unit meetings. Documents all activity in patient accounts. Applies 3rd party knowledge billing practices and regulations in the management of assigned accounts. Is fully familiar with Medicaid and other government programs, in order to assist patients who are without Third Party Coverage or are underinsured by their coverage. Processes reports for Payment Posting manager in her absence for the Physician Billing Director. Approves refunds to patients & insurance companies. Performs weekly audits on staff adjustments to physician charges. Scans backup into the system from CI deposits. Performs Quality Reviews on staff according to standard procedure.

******Position works on-site*********

Qualifications:

• Bachelor's degree in business, Communications or other field plus three (3) years' experience in a customer service setting, including one (1) year of supervisory experience in an office setting.
• OR High School diploma plus seven (7) years' experience in a customer service setting, including one year of supervisory experience in an office setting.
• Must be familiar with Third Party insurance rules and regulations, Medicaid and other government programs and facility's charity and payment plan options.
• Prefer: Experience in a high-volume customer service center or hospital revenue cycle related setting.
• Epic experience preferred.

Additional Information:

Key Responsibilities:

• Addresses all incoming inquiries from Customer Service staff  UAMS employee, whether by phone, mail or in person concerning physician & hospital accounts. 
• Handles all customer service duties and serves as a technical resource for other customer service staff.  In the absence of the Customer Service Manager responsible for supervising staff through ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments & lead bi- monthly unit meetings.
• Documents all activity in patient accounts. Applies 3rd party knowledge billing practices and regulations in the management of assigned accounts. Is fully familiar with Medicaid and other government programs, in order to assist patients who are without Third Party Coverage or are underinsured by their coverage.
• Approves refunds to patients & insurance companies.
• Performs weekly audits on staff adjustments to physician charges. Scans backup into the system from CI deposits. Performs Quality Reviews on staff.
• In addition to handling all duties of a Customer Service Representative, serves as a technical resource for other Customer Service Staff, assists with training of new employees, and provides guidance and answers needed for all staff. 
• Supervises staff in the absence of the manager. Incoming telephone messages and ACD call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage.
• Processes reports for Payment Posting manager in her absence for the physician Billing Director.
• Other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents To Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Special Instructions To Applicants:

Recruitment Contact Information:

• Please contact askrecruitment@uams.edu for any recruiting related questions.
• All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  
• Please do not send to listed recruitment contact.

Pre-Employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting

Frequent Physical Activity:

Talking, Walking

Occasional Physical Activity:

Crouching, Lifting, Pulling, Pushing, Reaching

Benefits Eligible:

Yes