Customer Success Consultant

Create Exceptional Client Journeys with Us

At Alexander Spencer, we’re more than accountants—we’re growth partners. Ranked in the AFR Top 100 and recognised as one of the fastest-growing firms in Australia, we’re proud of our reputation for innovation, collaboration, and excellence. With expertise spanning Accounting, Finance, Tax, Advisory, Bookkeeping, Insurance and more, our mission is simple: to help businesses and people thrive.

Culture here isn’t just a buzzword—it’s our heartbeat. From Friday drinks and shared celebrations to the day-to-day support you’ll feel from your colleagues, we’re serious about creating a workplace where people belong. You’ll be seen, supported, and celebrated for the difference you make.

Be the Voice of the Client

We’re searching for someone to own and elevate the client journey from the very first touchpoint. This is not just about service—it’s about building relationships, creating loyalty, and ensuring every client feels supported, understood, and valued.

You’ll play a key role in shaping onboarding experiences that wow, strengthening long-term relationships, and driving improvements across the client lifecycle. If you love connecting with people, spotting opportunities to improve, and turning client feedback into action, this is your chance to make a measurable impact.

What You’Ll Do

In this pivotal role, you will:

• Leading the first contact with new leads, qualifying opportunities, and setting them up for success.
• Create seamless onboarding journeys that set the tone for lasting client success.
• Building trusted client relationships that drive engagement, loyalty, and retention.
• Turning feedback into meaningful improvements across the business.
• Resolve client issues with care and professionalism—building trust along the way.
• Drive engagement and retention initiatives that make clients want to stay.
• Identifying opportunities to create stronger connections and cross-referrals.
• Collaborate with Partners, accountants, and marketing to amplify client experiences.
• Champion the “voice of the client” internally, influencing decisions that lead to better outcomes.

Who We’re Looking For

We want someone who thrives on building connections and making a difference. You’ll bring:

• 4–5+ years’ experience in Customer Success, Client Engagement, or Account Management.
• A track record of improving client journeys and relationships.
• Strong communication skills, you’re confident engaging with stakeholders at all levels.
• A natural problem solving mindset and an eye for process improvement.
• A collaborative spirit and the drive to go above and beyond for clients.

Why You’ll Love Working With Us

This isn’t just another client-facing role. At Alexander Spencer, you’ll be part of a supportive, forward-thinking team where your ideas matter and your growth is encouraged. You’ll have the chance to:

• Shape client experiences that truly stand out in the industry.
• Work closely with senior leaders who value innovation and collaboration.
• Grow in a culture that rewards initiative, celebrates success, and supports learning and development.

If you’re ready to bring your energy and expertise to a team that genuinely values you and to clients who will appreciate the difference you make, we’d love to hear from you.

How To Apply

Only candidates based in Melbourne with full working rights will be considered, unfortunately we do not have the ability to sponsor candidates.

Please include a short cover letter outlining what’s important to you in your next role.

No Agencies Please.