Sales Manager, London

Sales Manager

• Location: Field Based
• Reports to: Head of Sales
• Contract: Fixed Term Contract until January 2027 , Full Time

Your Role @Chanel

The Sales Manager for London is a Regional Manager level role, responsible for taking overall accountability for the retail business within a specific geographical area with a key focus on flagship accounts. Identify and develop opportunities to grow the CHANEL business and work with the Field Retail Development Managers to execute the brands priorities, ensuring the standards reflect that of the CHANEL image.

The Sales Manager for London is responsible for identifying areas of opportunity that could impact the overall F&B business and take the project lead to develop and execute these.

What impact you can create at Chanel:  

• Empower and develop the Field Retail Development Managers
• Ability to build strong, professional relationships with Store Managers, Sales Managers and key decision makers within stores. To ensure optimum working partnerships in the development of the CHANEL business
• Contribute to the overall brands sales growth by identify new opportunities that can be executed across all different business models
• Demonstrate high operational understanding of our Stand-Alone businesses and work on enhancing the procedures already in place.
• Take overall responsibility for all loss prevention in Stand Alone Boutiques and identify ways to prevent/improve this.
• Communicate stock intake issues in Wholesale and potential solutions to Head of National Accounts
• Continue to encourage a one house vision through working with key stake holders in the other divisions to maximise sales in key doors
• Identify and implement a London Region specific strategy that supports the overall brands objectives.
• Sharing regional specific trends and opportunities with key stakeholders to help influence over arching strategies.
• Work alongside the Retail Development Managers to dives area specific sales plans to maximise on potential sales.
• Conduct quarterly retail meetings to review performance and develop business acumen.
• Oversee key doors recruitment and optimise staffing levels and quality of the teams in place.
• Ensure all HR procedures are followed.
• Provide support, advice and direction to line reports. Prepare reports as requested to afford insight into the Brand performance within the Region.
• Working with Head of Sales to progress and develop the Retail Sales, theatre and image of the Chanel Brand to an optimum level within these specific doors.
• Ensure that staffing quality and compliment is always at the highest possible level reflective of the service we must offer in these very best accounts.

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview 

What you will bring to the role:            

• The ability the problem solve and prioritise in an ever-changing retail landscape.
• Experience in leading a field team.
• A relationship-driven mindset, with strategic thinking abilities
• Ability to prioritise and multitask while working under deadlines and managing multiple workstreams simultaneously.
• Proven track record in achievement of company’s KPI.
• Confident in articulating sales performance with wider teams.
• A proven track record in providing operational excellence in a fast-paced luxury environment.
• Ability to build external relationships to seek further business opportunities.

The Ideal Candidate Should:

• Have 5+ years’ experience in a field manager role within the beauty industry.
• Have strong retailer relationships, with key retailers.
• Have experience working with multi-site businesses.
• Experience working across whole and owned retail.

You Are Energised By:

• Working in a highly collaborative environment that encourages people to perform at their best.
• Creating an inspirational and supportive work environment for your team.
• Thriving in an environment where personal growth is encouraged.
• Being highly organised and reliable.
• Working collaboratively across departments to achieve a common goal.

Benefits At Chanel:

• Created to support you across your professional and personal life by offering you:  
• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more  
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions and CHANEL Product Discounts
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.