Associate Director Patient Experience Data Strategy

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Strategic Marketing

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for an Associate Director Patient Experience Data Strategy to be in Titusville, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Associate Director will play a pivotal role in advancing the data strategy that powers personalized, compliant, and insight-driven patient support experiences. This role combines strategic planning, marketing analytics, and data governance to support CRM transformation, market research, and business performance tracking. 

Key Responsibilities

Data Strategy & Governance

• Support the implementation of a comprehensive data strategy for patient services, including data capture, integration, quality, and stewardship.- Collaborate with IT, Privacy, Legal, and Compliance to ensure data practices align with HIPAA and enterprise standards.- Serve as a liaison for data governance initiatives, helping to operationalize policies and frameworks.
• Support the development and execution of J&J’s patient engagement AI strategy

CRM & Platform Enablement

• - Define data requirements for the next-generation CRM (e.g., Salesforce Life Sciences Cloud).
• - Translate business needs into data architecture and reporting capabilities that enable omnichannel personalization and real-time insights.
• - Support platform testing, validation, and rollout activities.

Cross-Functional Collaboration

• - Partner with Patient Experience, Access, Medical, and Commercial teams to align data strategy with business objectives.
• - Collaborate with analytics and insights teams to ensure data is actionable and supports performance measurement.
• - Manage key relationships with agencies and suppliers for concept development and market research execution.

Execution & Program Management

• - Drive execution of data-related initiatives, including roadmap development, milestone tracking, and vendor coordination.
• - Ensure the implementation and maintenance of key marketing vehicles such as eBusiness strategy, promotional media, forecasting, and business plans.

Qualifications

• - Bachelor’s degree required; advanced degree in data science, public health, business, or related field preferred.
• - 6+ years of experience in patient data strategy, CRM, analytics, or strategic marketing—preferably in healthcare or life sciences.
• - Strong understanding of data privacy, governance, and compliance frameworks.
• - Experience with Salesforce or similar CRM platforms is a plus.
• - Proven ability to manage cross-functional projects and influence without authority.

Preferred Attributes

• - Passion for improving patient experiences through data and technology.
• - Strong communication and stakeholder management skills.
• - Ability to thrive in a fast-paced, matrixed environment.

The anticipated base pay range for this position is $120,000 to $207,000.

#Li-Hybrid

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$120,000 to $207,000

Additional Description For Pay Transparency: