Sportsbook Manager - Full Time (Washington DC/Maryland)

JOB SUMMARY:  The Sportsbook Manager is responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance. Overseeing Capital One Arena, DC Kiosk Locations, and Long Shot's (Frederick, MD). 

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): 

Ticket Writers

Essential Job Functions:

• Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service 
• Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms 
• Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike 
• Manage all aspects of our sports betting equipment 
• Demonstrate leadership and ensure operational effectiveness which will yield a successful operation 
• Generate opportunities to maximize handle, profitability, and promotion of the Brand 
• Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always 
• Ensure betting control guidelines are adhered to within the sports book. 
• Foster an environment focused on customer service and compliance. 
• Develop skills and knowledge of the sports book team 
• Plan and execute an effective staffing model, keeping in line with an approved budget 
• Direct and motivate the relevant stakeholders during planning, execution, and opening 
• Establish and maintain effective and professional working relationships with internal and external contacts 
• Promote a positive image for the company within the industry and community 
• Additional duties as assigned 

Education And Experience:

• 2+ years of management experience in a retail environment, preferably in a sports book
• Must be able to work independently with minimal supervision 
• Must be confident in one’s ability to assess situations and make informed decisions 
• Good interpersonal communication skills 
• Ability to manage relationships 
• Strong problem-solving skills 
• Ability to manage a diverse range of activities and effectively prioritize responsibilities 
• Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.) 

Competencies:

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members 
• Effective communication skills, both written and verbal 
• Professional appearance and demeanor 
• Self-starter attitude who shows initiative 
• Committed to delivering an elevated level of customer service 

Physical, Mental And Environmental Demands:

• Must be able to stand for extended periods of time. 
• Must be able to lift, pull or push 25 lbs. 
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries. 
• This position may be exposed to a smoke-filled environment 

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

• Ready to make your mark on the Empire?
• Explore our open roles and discover how you can help shape the future of gaming.
• Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.