Sales Operations & Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary:

This position is responsible for enhancing the customer experience and relationships and provide Sales support by overseeing significant sales order volume (~50M) with resellers, national VAR’s, direct end-users and OEM accounts.  

The coordinator must maintain balance between corporate policy/procedures and customers’ needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDOs).

Functional Expertise

Definition:  The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.   

• Process all standard orders (Channel, Thermal, Power, UPS and Channel Liebert Products) with special features added of non-complex and complex types from regional assignments.
• Processes complex ETO Configurations on several products lines. 
• Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
• Processes Return Material Authorization in a prompt manner to avoid unnecessary credit hold to customers.
• Processes Configuration Change Orders. 
• Understands BOM’s and processes standard Configuration, both manual and auto-config on all product lines. 
• Identifies and understands information about ETO end items/ship loose items.

Job Qualifications:

• Bachelor’s Degree of any 4-year course 
• 2-3 years’ experience in Customer Service 
• 2-3 years’ experience with Vertiv Customer service environment 
• Customer Focus 
• Action Oriented
• High Attention to Detail 
• Good communication Skills 
• Able to prioritize and operate proactively

Time Travel Needed:

• None

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:  Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.

Our Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development 
• Foster a Customer-First Mindset
• Lead by Example