Loan Opperations Officer, Global Banking Operations, Australia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for working in a process concerning operational exceptions for both domestic and international consumers, commercial and wholesale bank businesses, or services functions as an individual contributor. Key responsibilities include reporting, reviewing and processing transactions, and performing other support operations functions as required. Job expectations include ensuring quality service and effective and efficient operations support for the assigned area's internal business partners, external customers, or clients.

The Loan Operations team is responsible for performing a variety of operational and administrative tasks related to the processing, servicing and maintenance of loan accounts held by our corporate clients. The role supports both Global Banking and Global Markets businesses by ensuring timely execution of loan documentation, funding and servicing in accordance with the Bank’s policies and regulatory requirements.

Responsibilities:

• Contributes to overall success of an operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Challenges the status quo and promotes positive change
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Coordinate loan processing, disbursement and fundings in a timely manner
• Maintain loan records including payments, renewals and fee collection
• Assist in internal and external audits
• Collaborate with Bankers, credit functions, treasury and other internal parties to resolve issues  

Skills:

• Data Collection and Entry
• Active Listening
• Adaptability
• Attention to Detail
• Reporting
• Account Management
• Collaboration
• Customer Service Management
• Proficiency in loan applications (Loan IQ)
• Strong communication skills
• 2+ years of experience in loan operations, loan servicing of related financial services