Assistant Manager

The ServiceNow GDN Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond

Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements

Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.

Always follow best development practices during implementation.

Support other developers in their work to integrate existing systems with Service Now 

Support business process owners in configuring the platform 

Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.

Should be proficient to provide functional and Technical insight

Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage

Exposure to ITIL Framework, IT Management Tools

Strong verbal communication skills and ability to Establish a rapport with clients and colleagues

Strong organizational and analytical skills

Exceptional Interpersonal Skills & Ability to work Independently and with a team

Ability to flexible to stretch and learn new Technologies/process whenever necessary

Candidate should have the ability to perform in a dynamically changing environment

Should have prior working experience in ServiceNow tool

Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members

Ability to work under pressure and handle crunched timelines

Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work

Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams and interface with all levels of the organization.