KGS - Resource Management - Associate Consultant - Bangalore

3+ years of experience in Scheduling / Resource Management / WFM

Sound Resource/Workforce Management knowledge

Good understanding of key metrics within WFM/Resource Management

Ability to analyze / investigate variances between forecast/plan and actuals

Intermediate level of proficiency in MS Excel & MS PowerPoint. 

Knowledge of VBA Macro & MS Visio would be an added advantage

Experience/knowledge in Power BI is preferable but not mandatory

Good communication skills (written & verbal)

The candidate is expected to have knowledge of IT / WFM / Resource Management tools & applications ((IEX, Blue Pumpkin, ASPECT / EWFM, Retain etc.)

The candidate will need to perform:

• Daily follow-up with BU POC/Managers for schedule inputs – engagement hours, PTOs, holidays, trainings etc.
• Review & update schedules on tool within agreed timeline
• Track resource utilization & availability/bench and communicate to stakeholders
• Prepare & analyze RM related reports on daily / weekly / monthly basis
• Attend weekly/monthly connects/meetings with internal & external stakeholders
• Handling various dashboard forecast, projects pipeline, adhoc reports/requests etc

The candidate will also be responsible for:

• Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests
• Prepare ad-hoc request/reports from the delivery team
• Process Documentation & Change Management – Adhere to process documents and ensure updates based on changes 
• Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE
• A Post Graduate diploma/degree from an accredited college/university - MBA/MCom