Front Desk Agent | Daytona Homewood Suites

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Qualifications
 

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Greet and welcome guests in a courteous and professional manner
• Check guests in/out efficiently using hotel software
• Answer phone calls, emails, and assist with reservations
• Communicate amongst departments to ensure guest request, work orders, and hotel concerns are delivered to the appropriate department
• Resolve guest issues or complaints promptly and professionally
• Maintain knowledge of hotel amenities, services, and local attractions
• Process payments and perform end-of-shift cash reconciliation
• Excellent communication and interpersonal skills
• Previous customer service or hospitality experience preferred
• Ability to multitask in a fast-paced environment
• Basic computer skills; previous POS system (OnQ, Opera, PEP, FOSSE) proficiency preferred
• Flexible schedule, including evening, weekends and holidays

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!