Food & Beverage Supervisor | Waratah| 14:7

Civeo.com

Office

Blackwater, QLD, Australia

Full Time

Position Overview
To provide a first class food and beverage service to guests of Civeo in a timely manner consistent with service andquality standards of Civeo.To lead and supervise a team of Food and Beverage Attendants to ensure food and beverage services are carriedout efficiently and effectively. Primary Duties and Responsibilities
People

To understand annual personal and company objectives and to take part in regular appraisal processes to assess performance and provide feedback to management.
To undertake technical and other training as required, and to attend periodic team and individual meetings as required.
To always apply safe work practices to contribute to the safety culture at Civeo.

Customers

To deliver excellent services to the Operations Management team, in a timely manner, consistent with all relevant quality standards.
To facilitate and maintain a safe environment for our customers.

Process

To supervise the work of the Food and Beverage Attendants in the dining room, bar and retail outlets.
To maintain the dining room in a clean and hygienic condition.
To ensure that customers are greeted in a friendly and professional manner in the dining room, bar and retail outlets.
To ensure that guests who are not entitled to use a facility are informed in friendly and professional manner.
To maintain the highest possible standard of hygiene and presentation of food in the crib room.
To assist in setting up front of house food service areas for meal service.
To stock shelves in bar and retail outlets, and to store incoming deliveries, and to assist in stock taking.
To serve on counters in the retail and bar outlets, handling cash and taking payments.
To report daily takings and reconcile cash.
To record any incidents occurring on each shift and report to the Food and Beverage Manager.
To ensure compliance with “No Smoking” legislation in the dining room.
To clean floors, furniture and equipment.
To record pest sightings.
To report any equipment maintenance or replacement to the Food and Beverage Manager.
To keep all work areas, storage areas and workshops in a tidy, safe and professional condition.
To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe
environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near miss events.
To follow Standard Operating Procedures in all relevant areas of the dining room and retail outlets and to contribute ideas for improving processes and procedures.
To use simple IT systems and cash collection systems as necessary.

Finance

To facilitate random and programmed audits of the dining room, retail and bar outlets.

Other

Any other required duties appropriate to the scope, nature and seniority of the role.

Knowledge, Skills and Experience
Professional Qualifications

Grade 10 standard of education with ability to read, write and perform numerical calculations commensurate with the duties of the position.
Responsible Service of Alcohol Certificate (RSA).

Experience

At least 6 months work experience of similar work, preferably in the commercial hospitality industry (retail, bar or restaurant).
At least six months experience of supervising a team.
Experience of cleaning in a food environment.
Experience of cash handling (desirable).

Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.
Experience in Workplace Health and Safety requirements for the hospitality industry.
Knowledge of equipment and materials routinely used in retail, bar and restaurant operations.