Senior Manager, Learning & Development

Key Responsibilities:

• Leads and or coordinates own staff team and other persons (trainers, internal line trainers, external trainers, training facility management) involved in training delivery (Execution, Performance, Learning and Development, Recognition, Disciplinary and Grievance Handling) relating to own HR area.
• Develops Learning, Development and Talent plans and budgets relating to own HR Area within the overall department’s plans and budgets.
• Manages the development and execution of Training Needs Analysis (TNA), training calendar, training delivery, training curriculum, aides and tools (review/ research, acquisition/maintenance) relating to own HR area.
• Delivers assigned training courses and programs relating to own HR area.
• Develops/reviews and maintains training curriculum, content, materials documents, manuals, aids, tools, and media relating to own HR area.
• Manages the budget relating to own HR area within approved Learning, Development and Talent budget.
• Implements the Group HR Policies, procedures and processes relating to own HR area (refer to the Policy Execution Matrix) and provides line management with INTERMEDIARY guidance on matters arising thereof.
• Develops, manages and maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Heads of Department, Line Managers, Training Service Providers, Curriculum Developer and Learning Institutions, Shared Service Departments (Finance, Procurement).
• Maintain data, records and statistics relating to own HR area: TNA documents, training calendars, schedules, invitation and attendance data, staff leaner days and training evaluation.

The Ideal Candidate:

Education & Qualifications:

• Bachelor’s degree from a recognized university  (required)
• Professional certification i.e. Diploma/ Higher Diploma in Post Graduate Diploma in HR General or a specific area of HR /Training.
• Master’s degree in HR Management or a related field (added advantage)

Experience Required:

• Minimum of 5 years' experience in Human Resources
• At least 4 years in Learning and Development, preferably within financial institutions.
• 1 year in Talent Management
• 3 years of experience in:
• Customer Service 
• People Management
• Relationship Management
• Project Management