STHS Winter 2025 - Guest Services/Retail Associate
Northland Properties.com
Office
Revelstoke, BC, V0E 2S1, CAN
Full Time
POSITION: Guest Services/Retail Associate
REPORTING TO: Guest Services/Retail Manager
Selkirk Tangiers Heli Skiing offers a challenging and enjoyable work environment with many benefits. Our team is dedicated to renowned customer service, workplace safetyand continued growth as a premier heliskiing experience. In exchange for employee excellence, we offer a professional atmosphere, access to incredible outdoor recreation from our base, (including skiing and snowboarding) an inspiring setting and many unique employee privileges.
JOB SUMMARY: Under direction of the Guest Services/Retail Manager and the Guest Services/Retail Team Lead, the primary responsibilities of our Guest Service/Retail Associates are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.
We are currently hiring for five (5) positions, with an anticipated start date in early December. Opportunities are available for both part-time and full-time employment, ranging from 28 to 40 hours per week, depending on workload and individual availability.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
• Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis.
• Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.
• Work in conjunction with the day-heli team to prepare and organize all guest lunch requirements
• Ensuring accurate payments for all extra metres and runs skied by STHS guests
• Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay.
• Management of retail products, merchandising, maintain inventory levels.
• Knowledge of retail point of sale system RTP, and regular computer software applications
• Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication
• Product knowledge in regards to services and programs offered by STHS and RMR
• Professional telephone etiquette, message taking and directing phone calls to the appropriate persons.
ABILITIES REQUIRED:
• Excellent customer service skills
• Team oriented but able to work with minimal supervision
• Ability to work in a fast-paced environment
• Must be comfortable speaking to the public
• Strong organizational skills
• Well organized and efficient in time management
• Multi-tasking
• Previous retail experience
• Able to do moderate lifting
• Competent computer Skills
• Ability to speak other languages (German, French, or Spanish particularly) an asset
PERKS:
• Winter season pass for Revelstoke Mountain Resort
• Heli skiing! Dependent on available seats and ability level
• Family & friends discounts on lift tickets at Revelstoke Mountain Resort
• Family & friends discounts on heliskiing seats (dependent on availability & ability level)
• Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotels across Canada
• Family & friends discounts at our partner hotels
• Discounts on food at the Coast Hillcrest Hotel while on shift
• Discounts on retail items in the STHS retail store
• Pro deals for certain partner retail brands
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.
REPORTING TO: Guest Services/Retail Manager
Selkirk Tangiers Heli Skiing offers a challenging and enjoyable work environment with many benefits. Our team is dedicated to renowned customer service, workplace safetyand continued growth as a premier heliskiing experience. In exchange for employee excellence, we offer a professional atmosphere, access to incredible outdoor recreation from our base, (including skiing and snowboarding) an inspiring setting and many unique employee privileges.
JOB SUMMARY: Under direction of the Guest Services/Retail Manager and the Guest Services/Retail Team Lead, the primary responsibilities of our Guest Service/Retail Associates are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.
We are currently hiring for five (5) positions, with an anticipated start date in early December. Opportunities are available for both part-time and full-time employment, ranging from 28 to 40 hours per week, depending on workload and individual availability.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
• Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis.
• Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.
• Work in conjunction with the day-heli team to prepare and organize all guest lunch requirements
• Ensuring accurate payments for all extra metres and runs skied by STHS guests
• Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay.
• Management of retail products, merchandising, maintain inventory levels.
• Knowledge of retail point of sale system RTP, and regular computer software applications
• Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication
• Product knowledge in regards to services and programs offered by STHS and RMR
• Professional telephone etiquette, message taking and directing phone calls to the appropriate persons.
ABILITIES REQUIRED:
• Excellent customer service skills
• Team oriented but able to work with minimal supervision
• Ability to work in a fast-paced environment
• Must be comfortable speaking to the public
• Strong organizational skills
• Well organized and efficient in time management
• Multi-tasking
• Previous retail experience
• Able to do moderate lifting
• Competent computer Skills
• Ability to speak other languages (German, French, or Spanish particularly) an asset
PERKS:
• Winter season pass for Revelstoke Mountain Resort
• Heli skiing! Dependent on available seats and ability level
• Family & friends discounts on lift tickets at Revelstoke Mountain Resort
• Family & friends discounts on heliskiing seats (dependent on availability & ability level)
• Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotels across Canada
• Family & friends discounts at our partner hotels
• Discounts on food at the Coast Hillcrest Hotel while on shift
• Discounts on retail items in the STHS retail store
• Pro deals for certain partner retail brands
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.
STHS Winter 2025 - Guest Services/Retail Associate
Office
Revelstoke, BC, V0E 2S1, CAN
Full Time
September 22, 2025