Site Content Administrator (Night Shift)

Job Title: Site Content Administrator (Night Shift) Report to: Senior Site Content Administrator Location: Tunis, Tunisia 

Role Overview:

The Site Content Administrator executes site content changes and campaign configurations across homepage, CLPs/PLPs/PDPs, navigation, and promotions per approved briefs. The role partners closely with Digital Merchandising, Product Data Management (PDM), Pricing & Promotions, Creative, IS/Tech, and regional teams to ensure accurate, timely publishing and QA across markets. This position is hands-on in CMS/PIM/tools and is accountable for execution quality, cross-team coordination, and issue escalation. 

Primary Duties & Responsibilities:

1. 1. Campaign and Promotion Execution 
2. 2. Category and Page Setup (CLP/PLP/PDP) 
3. 3. Website Functionality Testing 
4. 4. Team Production Processes 
5. 5. Global Site and Issue Resolution 
6. 6. Tools and Systems 

• Build and schedule campaign assets across HP, CLPs, PLPs, and PDPs (modules, banners, hero tiles, copy, links, translations) for select markets in North America, Europe, and Australia. 
• Publish promotion content on-site (banners, copy, eligibility messaging) and validate display and targeting. 
• Perform pre- and post-publish QA (links, targeting, eligibility, stacking/priority), monitor during peak periods, and escalate issues proactively. 
• Partner with pricing and promotions team and raise requests/tickets as needed. 
• Create and update CLPs (layout, tiles, taxonomy placement, featured collections) and support PLP/PDP content standards (badges, cross-sells, assets), including Brand Pages. 
• Coordinate translations and regional swaps for ROW vs. NA. 
• Participate in UAT for new or revised features; maintain test scripts for routine regression of promotions, navigation, search/boosting, and publishing flows. 
• Coordinate cross-functional test schedules and sign-offs; document defects and retests with IS/Tech and business users. 
• Partner with Analytics to implement and validate Magnolia tagging on site as well as new module components  
• Work from daily/weekly production plans; communicate timelines, dependencies, and risks to ensure on-time releases. 
• Keep work visible in JIRA (RQSM, WSA, PRDCHG queues), follow change controls, and log outcomes/links for auditability. 
• Track on-site errors and recurring customer issues; raise permanent fixes or content standards updates. 
• Partner with Site Merch on top navigation updates; propose simplifications based on search/traffic patterns. 
• Log site issues to Dev, track them, and verify the fix. 
• CMS/Cockpit (V1/V2/MCP), JIRA, Oracle/SOE/COE touchpoints, PIM, APS/monitoring dashboards; Required: working knowledge of HTML/CSS for light troubleshooting and markup updates in CMS. JavaScript familiarity is a plus. 

Required Skills & Qualifications:

• Hands-on experience in site content management/ecommerce execution; familiarity with PIM/CMS and JIRA. 
• Working knowledge of HTML/CSS (required) to troubleshoot layout issues and perform minor markup updates within CMS. 
• Strong coordination and QA discipline in a fast-paced, high-volume environment; excellent cross-team communication. 
• Understanding of localization workflows; comfort with data-driven decisions and basic analytics for content performance. 
• Fluent English. 
• Can support North America and/or European time zone, as needed. 

Our Values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Pens.Com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit: www.PENS.com 

• Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).
• ​#LI-NG1 #LI-Onsite