Member of Issuing DE (DPG000080)-43

Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You
If you join us in the role of JUNIOR CONTACT CENTER OFFICER, this is what you can expect from us:

• Attractive salary and an overall competitive package
• Meal vouchers 40 ron/day worked
• Telework Bonus 257 ron gross/month
• Transport reimbursement (bus, subway, fuel voucher) 80 ron/month
• Pillar Fund 3 pension 100 ron net/month
• Benefit Online Platform 3.100 ron gross/year
• Weekend bonus 95 ron net/weekend day
• Night hours bonus (22:00 – 06:00) 75% bonus/night hour worked
• Overtime bonus 200%
• Legal holiday bonus 200%
• Vacation days 21 days/year 
• Paid hours off 24 hours/year
• Well-structured training for the job and constant support from your manager
• Hybrid or Full Remote way of working
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Voluntary pension fund (company-sponsored retirement plan or pension)
• Referral bonuses for recommending new team members to join the companyAbout Your Future Role 
• We are seeking a motivated Junior Contact Center Officer, fluent in both German and English, who will need to perform his activity remotely, offering inbound customer support assistance to a major banking group from Germany. You will assist customers with debit/credit cards queries, from blocking & unlocking cards to information requests related to the performed transactions  or you’ll assist them in Apple & Google Pay matters. 
• If you are a resident in Bucharest / Ilfov, you will work in a hybrid mode (half of the shifts will take place at the company's headquarter and the rest remotely). If you live in Brasov or Sibiu (where the other two teams are located), you will work entirely remotely, with the note that you must be available to work 1 day per month from a coworking space in the city where these two hubs are located.

Your key responsibilities in this role will be:

• Strictly following the procedures and quality norms established in relations with customers.
• Availability for shift work, 8 hours/day, Monday – Sunday.
• Manages support assistance activities through inbound / outbound calls, online tickets, e-mails for services that fall within the area of activity and in accordance with Business Continuity activities.
• The services offered are information and/or support for various banking products (debit/credit cards, Online Banking, Apple/Google Pay)
• Manages the operative activities established based on the objectives and priorities/deadlines assigned by its manager, using computer applications and specialized software, in accordance with predefined manuals, criteria, practices and procedures.
• Acquires the technical and operational knowledge and skills necessary to carry out the activity.
• Search for the information requested by the client using the available tools.
• What Makes You a Great Fit
• We’re looking for someone eager to make a difference. Here’s what we value:
• Essential Qualifications: 
• Strong communication skills in both written and verbal German are mandatory (preferably DSDII German Certificate issued by Goethe Institute) and English skills at least at B2 level.
• Good knowledge of Microsoft Office package
• High school diploma is mandatory
• Excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment

Bonus Skills:

• Previous call center experience is considered a plus.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions 
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment 
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

• Diversity and Inclusion at Nexi
• We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. 
• Your Next Step Starts Here
• If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!

   

Are you interested in joining one of Europe's leading PayTech companies? 

Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you're in the right place!