Business Payments and Support Manager

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. 

Your New Role

As a new Business Payments & Support Manager, you will be responsible for delivering world class service to key business clients using AustralianSuper’s digital business tools. As businesses invest more in enterprise software, providing effective support for digital superannuation compliance is essential for the Workplace Partnership team to deliver seamless, integrated service and lasting value for partners.

You will ensure timely and accurate responses to queries from businesses, vendor partners, and internal Workplace Partnership colleagues. Responsibilities include technical support and ongoing administration for payments and systems, as well as proactive engagement with internal stakeholders and Business clients.

Duties and responsibilities include but are not limited to

• Provide dedicated phone and email support for technical issues and onboarding related to digital business tools, as well as ongoing administration.
• Support Partnership Managers and Business Development Managers with employer visits, digital business tool setup, and the transition of employers.
• Manage registrations, approvals, welcome communications, and maintain accurate contact details for key employer contacts using digital business tools.
• Manage escalations from the Contact Centre to resolution, including digital business tools, and key business services, ensuring compliance with business rules.
• Review accuracy of clearinghouse file submissions for Corporate Super clients 
• Identify and report pain points or gaps in service, based on feedback from the contact centre, NPS, and stakeholders; contribute ideas for continuous improvement.

What You’Ll Need

• Previous experience in similar or relevant role ideally within Superannuation
• Well developed, written and verbal communication skills 
• Demonstrated experience delivering outstanding customer service
• Strong understanding of the Payments and Digital Service Provider ecosystem 
• Strong reporting and analytical skills
• Excellent cross functional collaboration skills, including being a team player and working with people outside your direct team.
• Agility to learn and adopt new products, features and tools with an interest in technology.
• Growth mindset, hunger for learning and a natural curiosity
• Experience in working under pressure, managing multiple conflicting priorities and meeting timeframes 
• RG146 accreditation or willingness to obtain

Life At Australiansuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity.  We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’S Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required. 

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Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.