Vice President - Technology Program Manager.TECH-Core Banking Program

Responsible for managing the production support & Delivery for the most critical application of the bank. – Core banking. 

Developing and executing the support strategy of technology by achieving objectives and goals.  Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support.

The role delivers information technology solutions to fulfil business and functional requirements.  Responsible for managing the SDLC of Change management in Core banking from business requirements to technical specifications, delivery and post implementation maintenance activities. 

Accountable for support and manage Core Banking system that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses. 

Responsible to lead the Core Production Support function at Technology within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle. 

The role delivers information technology solutions to fulfil business and functional         Responsible to lead the Core Banking team, budget and scope parameters, including testing & overseeing the quality and compliance controls.  

• Manage a diversified team of professionals both offshore and outsourced who are responsible for application support pan bank.
• Effectively manage the Run the bank team and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
• Responsible for achieving agreed SLAs
• Conduct system analysis and provide support in response to user issues 
• Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
• Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
• Conduct system analysis and provide support in response to user issues 
• Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
• Analysis of functional requirement change impact to existing systems.
• Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
• Ability to prepare & execute Technical Design Specifications & Program
• Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the team
• Ability to  manage Test Cases and its test data for executing test cases
• Actively participate in issue resolution activities by guiding & assisting development team and building a good functional repo with development teams
• Understand the Business requirements from the Bank and effectively convert &

prepare the Requirement Specifications & Functional specifications

• Implement customized FLEXCUBE solutions at Bank sites, conduct integration testing
• Specifications for enhancements, change request.
• Manage and maintain documentation describing custom configuration and parameterisation of 3rd party provided solutions. 

Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.

• Interact with management and project stakeholders from various business 
• Performance review and other aspects of HR management.
• Plan and review projects, MBOs, SLAs and Incidents.
• Ensure that the management is (at all times) informed of all risks, issues and their status.
• Adhere to banks operational risk policy.
• Co-ordinates with members and other functional teams and provides oversight for resolution of support calls from off-shore. Work with team members participating in shadowing and training activities.
• Adhere to information controls and security frameworks/procedures, including change and incident management process.
• Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
• Ability to break down complex issues and identify most important and relevant information and options.
• Ability to present and discuss problems with others toward permanent solution.
• Ability to perform root cause analysis.

Recommend solutions to system or process obstacles.

• Responsible to design functional solutions to business requirements.
• Use effective judgement to weigh different options for achieving better results within appropriate timeframes.

Highlight any concerns affecting workplace deliverables.

• Cross border team management experience.
• Strong business orientation, domain knowledge to comprehend user requirements.
• Strong organizational, team building and leadership qualities.
• Engineer / Post Graduate with 15+ years of experience in FLEXCUBE hands on experience with product designing, implementation and support. 
• Minimum 10 years in team management, support management, project management , managing core implementation and support
• Knowledge of Banking domain is a must
• Having Extensive hands on experience in core banking systems(Flexcube 14.x or other core banking solutions)
• Should have worked on the Product Designing and implementation with respect to Business requirements
• Strong understanding of SDLC process
• Strong inter personal communication skills
• Experience of Banking Operations in particular Core Banking, General Ledger, Loans,
• Payments, Trade Finance and other related Banking channels
• Excellent Project Management Experience

The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.  We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.