Principal Business Systems Analyst, Salesforce *Virtual*

Principal Business Systems Analyst

Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Principal Business Systems Analyst - Salesforce is responsible for coordinating with vendors, partners, architects, project management and Providence leadership to facilitate complex cross-departmental and company-wide requirement gathering activities and consulting on complicated system implementations, integrations and upgrades supporting various types of initiatives for all departments within Providence Health Plan.  

Salesforce expertise is central to this role, including the ability to guide teams through Salesforce-specific implementations, integrations, and optimizations. The Principal Business Systems Analyst is expected to stay current with Salesforce platform capabilities and apply them to meet evolving business needs. 

Utilizing SMART criteria and balancing productive skepticism with scrutiny, the Principal Business Systems Analyst will continuously provide active mentorship to other caregivers on how to analyze current and proposed processes, document deltas, validate against organizational goals and roadmaps, provide project management services, troubleshoot complex reports/extracts, mentor teams and individuals in the formation and processing of well-formed user stories in Azure DevOps, collect / organize / document user feedback, make adjustments to timelines as well as organize / drive the creation of best practices for process workflows, mapping documents,  batch job documentation, change requests, SQL queries, use cases, mockups, acceptance criteria and SharePoint pages.

The Principal Business Systems Analyst will collaborate closely with Quality Assurance Engineers, taking the lead when required, in the creation of test plans, test scripts, test data, communication plans, bugs, and report outs.

The Principal Business Systems Analyst will perform duties as a member of an agile team where they will be responsible for both organizing and mentoring any IS agile team (including their own) around team agreements, standards, and approaches to ensure all teams successfully complete all commitments each sprint. They additionally act as a role model and proactively advocate for ensuring that teams continuously work to improve velocity and quality each sprint. 

On-call and after-hours support duties may be required with this position. All IS caregivers are expected to possess an understanding of Providence Health Plan and the Information Services departmental goals, strategies, and roadmap.

Providence Health Plan supports 100% virtual work for residents located in the following States:

• Washington
• Oregon
• California

Required Qualifications:

• Associate's Degree -OR- a combination of equivalent education and work experience

Preferred Qualifications:

• 3 or more years of experience working as a business analyst with Salesforce
• Facets experience
• Microsoft SQL Server experience
• Upon Hire: IIBA certification
• Demonstrated experience taking leadership addressing system related issues
• Demonstrated experience using LEAN techniques in analyzing requirements for potential automation

Salary Range By Location:

• Washington: Eastern: Min: $50.19, Max: $79.23 
• Washington: Southeastern: Min: $52.58 Max: $83.01 
• California: Humboldt: Min: $58.79, Max: $92.82 
• California: Northern California - Except Humboldt: Min: $65.96, Max: $104.13 
• California: Southern California: Min: $58.79, Max: $92.82 
• Oregon: Non-Portland Service Area: Min: $52.58 Max: $83.01 
• Oregon: Portland Service Area: Min: $56.40, Max: $89.04 
• Washington: Western: Min: $58.79, Max: $92.82 
• Washington: Southwest - Olympia, Centralia: Min: $56.40, Max: $89.04 
• Washington: Clark County: Min: $56.40, Max: $89.04 

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.