TVC - Program Supervisor (Program Supervisor IV)

*The position is full-time remote.  Selected candidate will be required to abide by current TVC telecommuting regulations as well as updated/changed requirements as needed in the future.

Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.

A presentation will be required at the time of interview.

To learn more about TVC Employee Benefits, please click on this link.

Submitted Through Work In Texas:

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile: CAPPS Recruit

General Description: Serves as the Supervisor of the Veterans Education Department Compliance team.  Performs supervisory consultative services and technical assistance to institutions of higher learning including public, private, and non-college degree schools, as well as employers (On-the-Job training/Apprenticeships programs).  Performs supervisory consultative services and technical assistance to school officials, program staff, other governmental agencies, community organizations and the general public. Conducts visits and provides supervises the work of others.  Work includes planning, scheduling, and implementing agency programs and policies. 

Essential Duties And Responsibilities:

• Plans, assigns, and supervises the work of the State Approving Agency (SAA) Compliance team within the Veterans Education Department.
• Proven capacity to understand and navigate Veterans Education approval processes.
• Fosters a positive working environment through effective leadership, structure and consistency.
• Participates in program planning, development, and implementation.
• Assesses individual, team, and department training needs and coordinates appropriate learning opportunities.
• Manages and evaluates the performance of the compliance team by implementing clear expectations, conducting regular assessments, and applying improvement plans or progressive discipline when necessary.
• Oversees and assesses compliance documentation submitted by educational institutions and training providers, with a focus on Risk-Based Surveys and Supervisory Visits as part of the regulatory review process.
• Leads the compliance team in conducting reviews to assess adherence to approval requirements, laws, regulations, policies, and procedures.
• Provides supervisory-level technical assistance on program services.
• Prepares routine and special correspondence, reports, studies, forms, and documents.
• Communicates verbally and in writing with management and team members, school officials, internal staff, legislative staff, other state and federal agencies and the public on statutes and regulations that govern Veterans Education.
• Supervises the compliance team to ensure adherence to established procedures and timelines for reporting and administrative tasks.
• Supports the management and upkeep of data systems used to collect, organize, and analyze program-related information for Veterans Education initiatives.
• Able to demonstrate a thorough understanding of Title 38 and Title 10 for Veterans Education.
• Travel is required for work related functions.
• Work hours other than 8 am-5 pm may be required for work related functions.
• Performs other related work as assigned.

Military Crosswalk Information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Minimum Education: Note, education and experience cannot be substituted one for the other; the SAA contract requires both.

• Bachelor’s Degree and three (3) years’ related experience (see experience requirements), OR
• Master’s Degree and two (2) years’ related experience (see experience requirements), OR
• Doctoral Degree and one (1) year’s related experience (see experience requirements).

Minimum Experience With:

• a State Approving Agency as a program specialist performing approval or compliance functions, or
• as an employee of the Department of Veteran Affairs performing duties as an Education Liaison Representative, Education Compliance Survey Specialist, or role associated with the SAA Cooperative Agreement; or
• an institute of post-secondary or higher education (to include career colleges and vocational schools) with experience in admissions, financial aid, registration, veteran services and benefits, school certifying official, or similar student support services; or
• a state, federal or national accrediting body performing accreditation-granting or compliance duties for institutes of higher education, career or vocational institutions, apprenticeships or on-the-job training programs or similar programs; or
• performing similar approval, licensing, or compliance/auditing functions; or
• providing training regarding VA education benefits, roles, responsibilities.

Additional Requirements:

• A valid Texas driver’s license is required.
• Work hours other than 8 am – 5 pm may be required.
• Occasional weekend or evening hours may be required.
• Occasional overnight travel is required.
• Knowledge of the Veterans Education program is required.
• Knowledge of local, state, and federal laws and regulations relevant to the Education program.
• Knowledge of Microsoft Office products.

Preferred Experience And Qualifications:

• Bachelor’s Degree from an accredited university.
• Honorably discharged Veteran is strongly preferred.

Knowledge, Skills And Abilities:

• Knowledge of the English language.
• Knowledge of laws and regulations pertaining to state and federal veteran education benefits.
• Skill and experience in providing customer service to both internal and external customers.
• Skill in the use of Microsoft Outlook Word, Excel, and Outlook, and in performing database entry.
• Experience in interpreting federal and state laws, rules, and regulations.
• Ability to work efficiently in a dynamic, multi-tasking environment and in meeting deadlines.
• Ability to accurately review and evaluate documents for completeness and acceptability based on statutes, rules, or procedures.
• Ability to effectively communicate complex ideas succinctly and clearly, both orally and in writing.
• Ability to communicate clearly and effectively, orally and in writing, to various and diverse audiences.
• Ability to use appropriate grammar, spelling, capitalization, punctuation, mechanics, and editing skills in correspondence and communications.

Environmental & Physical Conditions:

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes To The Applicant:

To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.

College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies.  Additional info may apply via the job posting.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: The Texas Veterans Commission does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.