Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express entered the travel agency business in 1915 and is today one of the world’s largest travel networks. Over 100 years later the Travel and Lifestyle Services organization remains at the forefront of delivering card member value with a focus on providing premium leisure travel and related lifestyle services to Card Members through various offline and online channels around the globe. The global breadth of this team enables it to serve more Card Members whenever, wherever, and however they want to engage with American Express Travel & Lifestyle Services. And with each market tailoring its products and services to its unique customer base, Card Members are provided with the guidance, protection, value, and seamless experience for which they look when booking and enjoying travel. 

As a Product Owner, you will join a team that develops foundational platforms, enabling card members across the full spectrum of digital channels including mobile, email, social and web.

This role will liaise heavily with both internal and external partners, therefore making it extremely important this person be able to build and leverage relationships to drive success across cross functional teams.  

The successful individual ensures that the Product meets the evolving needs of the enterprise through continual innovation, evaluation, and deployment. Requires strong organizational, technical, and creative problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a scrum team or a set of scrum teams within a SAFE train (stakeholders, designers, developers, and analytics) to deploy the new features across markets and products.  

Will report to the Manager - Digital Product Management.

Responsibilities Include:

• Managing the product life cycle from strategic planning to tactical execution.
• Prioritizing engineering work and balancing the requirements of customers and stakeholders.
• Enabling analytics-driven decision making to evolve products and usage;
• Evangelizing the product both internally and externally and shepherding products through the development process, advocating to achieve the best outcomes.
• Interacting with customers to identify needs, opportunities, and gaps, and solve problems.
• Brainstorming and negotiating effectively with various stakeholders to continuously define feature priority.
• Help your team develop products by making difficult tradeoffs and removing roadblocks.

• Prioritize Feature/Story Backlog.

• Lead the business features breakdown into Platform features and stories.
• Lead and/or write stories for scrum teams.
• Agile mindset and transformation champion. 

Minimum Qualifications:

• Bachelor’s degree science is highly preferred.
• Minimum 5+ years of experience in Product Management and leading projects/team in a global/complex/fast paced environment and executing complex project. Strong Travel industry experience and/or strong American Express Big data environment desirable.
• Hands-on technical knowledge/understanding of data and services including APIs (RestFul and SOAP) services and database storage in a complex/global environment.
• Proven track record of driving innovation and business metrics with a customer-first mindset in a fast-paced environment.
• Strong analytical and product development or product management skills with demonstrated ability to prioritize, track, and deliver results and lead teams.
• Proved track record of executing complex initiative in a Collaborative & Assertive manner and driving innovation and change management.
• SAFe/Agile Product Owner certification preferred.
• Background in Software Development preferred.
• Background in Travel Product preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.