Events Project Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Travel & Lifestyle Services (TLS) provides Card Members around the world with a full range of services—from trip planning and booking to enhancing their journeys with exclusive, tailored experiences. Our mission is to become essential to our customers by delivering exceptional products and benefits that bring Membership to life every day, especially for our most premium Centurion Card Members. 

Role Overview:

We are seeking a dynamic and detail-oriented Event Coordinator Project Analyst to support the execution of our Surprise & Delight and Centurion Experiential events. These events span a wide range of luxury experiences—from sports and fashion to fine dining, wine, and the performing arts—and are offered exclusively to Centurion Members. 

This role is ideal for someone who thrives in a fast-paced, collaborative environment, is passionate about luxury experiences, and has a strong understanding of event coordination and customer engagement. You will serve as a key liaison between internal teams and external partners, ensuring seamless execution and exceptional service delivery. 

Key Responsibilities:

• Serve as a consultant and coordinator for Surprise & Delight and Centurion Experiential events, including Centurion New York Resy Dining experiences. 
• Lead weekly S&D meetings and manage event planning trackers, ticketing reports, and performance feedback for business units. 
• Collaborate with Centurion Servicing Teams and internal stakeholders to ensure alignment and readiness ahead of events. 
• Maintain and update event information in the Centurion Events & Experience Hub and shared OneDrive folders. 
• Utilize tools such as Amex Resy, ConneX emails and Cendyn to manage event logistics and customer data. 
• Communicate effectively across teams to ensure timely dissemination of event details and training materials. 
• Provide support and communication to Relationship teams when needed. 
• Stay informed on luxury lifestyle trends and continuously seek ways to enhance the customer experience. 
• Drive continuous improvement by identifying process enhancements and sharing best practices. 

Minimum Qualifications:

• 3+ years of experience in Premium Lifestyle, Premium Event Collection and entertainment experience management. 
• Strong knowledge of luxury lifestyle services and premium customer expectations. 
• Excellent organizational, analytical, and problem-solving skills. 
• Proven ability to manage multiple projects and priorities in a fast-paced environment. 
• Strong written and verbal communication skills, with the ability to present to diverse audiences. 
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. 
• Experience with OneDrive and collaborative tools. 
• Proven knowledge of working with ConneX, Amex Resy, TicketManager, and other event/ticketing platforms. 
• Experience working with cross-functional teams and external vendors. 
• Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions