Senior Account Manager

Team Global Express is seeking a dynamic Senior Account Manager to oversee a portfolio of 12 small-to-medium B2C eCommerce and retail clients. This is a high-potential portfolio in a rapidly growing segment, offering exciting opportunities to drive client engagement and business expansion.

What You’Ll Be Doing

• Manage day-to-day client relationships, including regular meetings, QBRs, and timely reporting
• Oversee pricing, rate updates, and pipeline management
• Conduct face-to-face meetings with clients 3–4 times per week, ensuring follow-up on actions and reviews
• Collaborate with a Business Development Manager and Sales Partner to drive portfolio growth
• Build strong client relationships and identify upsell opportunities
• Proven experience in client management, negotiation, and customer service
• Proficient in Excel, Salesforce, and delivering impactful presentations
• Experience with eCommerce, online retail, or fashion accounts is highly regarded
• Strong relationship builder, focused on growth and results
• About Team Global Express

What You’Ll Bring

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why Tge

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.
• An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.