Senior Manager, Crisis & Emergency Management

General Information

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Name Senior Manager, Crisis & Emergency Management Site / Location Melbourne Support Centre Ref # 12376114 Entity Australia Post Opening Date 23-Sep-2025 Suburb Richmond Work Type Permanent Full Time

Description & Requirements

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Help us deliver a better tomorrow
Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 
We’re looking for a Senior Manager, Crisis and Emergency Management to join our Group Security team within Finance, Governance & Commercial. This role is pivotal in ensuring Australia Post is prepared for and capable of responding to significant disruptions and crisis events. You will lead the development, implementation and continual improvement of crisis and emergency management (CEM) strategies, plans, systems and training to build organisational resilience and response capability.

What you’ll deliver with us 
Reporting to the Head of Resilience & Integrity Operations, you’ll work across all levels of the business and with external partners to uplift organisational resilience and coordinate real-time incident responses. The role is responsible for designing and delivering awareness programs, frameworks, and response exercises that embed CEM as a business-as-usual activity. The Manager also provides subject matter expertise during real-time incidents and recovery efforts, while building strong relationships with internal stakeholders and key government and industry agencies. 

You’Ll Also

• Design and deliver training, awareness and testing programs to uplift CEM maturity, response effectiveness and preparedness
• Provide subject matter expertise during major incidents, supporting real-time response and post-incident performance reviews
• Oversee the implementation and management of enterprise CEM tools to support disruption event coordination
• Drive innovation and improvement in CEM practices through consultation, evaluation and strategic alignment

About you 
You’re a calm and strategic leader with a passion for preparedness and resilience. You thrive in high-pressure environments, bring strong stakeholder engagement skills, and are confident representing Australia Post with external emergency services and regulators. You’re collaborative, proactive, and committed to delivering outcomes that protect our people and communities. 

You’Ll Also Need

• Proven experience in corporate crisis and emergency management
• Knowledge of ISO 22361:2022 and critical infrastructure requirements
• Strong communication and influencing skills across complex organisations 
• Proven experience in developing training and testing regimes at all levels
• Experience representing organisations with external emergency services and regulators
• Demonstrate a high level of emotional quotient in all circumstances

How we’ll deliver for you

• Be part of a team that’s shaping the future of emergency response and business resilience
• Access to professional development and learning opportunities
• Flexible work arrangements and a culture that supports wellbeing

We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.

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